diagnostics

Hi All! Would any wonderful bod please help? Im tearing my hair out o_O I've been trying to restore the Apple Hardware Test diagnostics tool on my 11" MacBook Air (2012 A1465) - based on various posts Ive read which say this achievable. Ive mounted the Github download “AHTEFour” folder to...

Hi everyone. I am new here because I have a specific question related to a confounding situation with my personal Apple devices over the past three months. I have been dealing with very strange behavior and potential remote access on several of my brand new & updated phones, all of which have...

Noticed them under my diagnostic logs. The heaviest stack for the largest process are as follows: libsystem_pthread.dylib libdispatch.dylib PowerlogCore libsqlite3 I have gotten about 3 of these in the last month, and can't really find anything useful about what they indicate. Only thing that...

Is there any software available to test hardware on another Mac? I have a Macbook Pro 2013 that has a black screen and I cannot see anything even when connected to an external monitor. I was hoping to download a software on my desktop and hook up the laptop to see what's going on. Thanks!

Hi everyone, TLDR; HALP! Can you tell what's going on from the log below? --- Here's what's been happening, and what I've tried: I'm in need of some help finding out where the cause of my problem lies. I'm not even sure if it's hardware or software at this point. Recently the macbook crashed...

Hi guys, I have a friend with a PowerBook G4 15" / PowerBook5,8, PowerPC G4 (1.5), 1.67Ghz. It's obviously old, but was refurbed 3 years ago and has functioned well for their needs, but I understand the battery has been terrible for a year - holding only seconds of charge and requiring the AC...

Prosoft DriveGenius 5.1, running under OS 10.13.2, detected two malware-infected files which I don't know what to do with. There is an option when running the malware scan to "move infected files to trash," but I elected to delete them manually (if at all) since I do not know what they do and...

Is there any way to backup your diagnostics & usage files to a computer?

I am using a iphone 5. updated it last night to version 10.2.1. Had more battery draining issues from update 10, but now it got worse. The thing is frequent restart within 2 mins,battery indicator is unstable, it never goes to 100%. it switches off unevenly and in a point it reaches 2% then it...

I was using my mid 2013 Macbook Air 13inch yesterday and it died while using (at full battery). Plugged her in and she came back to life, had 98% battery. She then up and died again 10 minutes later, straight to black screen, no light on apple logo on clamshell. Pushing the power button does...

I remember seeing posts and articles talking about the battery capacity of the iPhone 7 being 1960 mAh, but after looking at the log-aggregated file within diagnostic, I discovered that the max capacity of the battery is "2100" instead of "1960". Am I just seeing things incorrectly or is this...

Yes I have searched the forum for this same question, and found similar but different discussions. The deal is, my iPod (iPod classic 160GB (Late 2009) stopped being read at all by my computer, including in Itunes, Finder, and Disk Utility, so I have no way to access it via my comp to restore...