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senior advisor

  1. M

    Out of Warranty, Outside the MBP Keyboard program window Claim exception

    It's now 2023 and I have a keyboard issue with my 2016 MBP 15 touch bar (A1707). I got in contact with Apple via phone and had a senior advisor extend my out-of-warranty replacement for the keyboard as my allowed time frame to have it replaced had passed. So there was an exception granted. I...