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useless customer support

  1. M

    iMac M4 Magic Mouse failed after 5 months — no replacement, and Apple doesn’t even sell it

    My 82-year-old father bought a blue iMac M4 five months ago. It came with a matching blue Magic Mouse — part of Apple’s iconic design experience. A few days ago, the mouse stopped working. It no longer charges, and is not recognized by any device. It’s clearly a hardware failure, and it’s under...
  2. B

    Geo-Specific Phantom Touches

    My iPhone 6 gets a slew of phantom touches every time I walk along a particular small road in the hills where I live, in a Los Angeles suburb. Other than that, it's been a problem-free phone for over a year. I've been experiencing the phantom touches for as long as I can remember owning the...