1.0.1 Update service problems

[drew0020]

My phone was perfect before the update. I updated last night and am getting no service messages during the day at work. I cannot seem to get service back. Unfortunately I cannot restore until I am home, but is that my only option? Very frustrating!

 

[fmcgirt]

My phone was perfect before the update. I updated last night and am getting no service messages during the day at work. I cannot seem to get service back. Unfortunately I cannot restore until I am home, but is that my only option? Very frustrating!

Mine was not perfect before the update as I had erratic reception from time to time but I had exactly the same No Service problem last night after the 1.0.1 update. I tried everything I could think of like rebooting, doing the update again, AirPlane Mode On and Off, etc., and nothing helped. I was afraid it was the SIM card so I put it in another phone and it worked fine. I finally left it and went to bed and this morning all was fine. I think that the problem was that AT&T had a problem activating the phone after the update for some reason. Very frustrating!

Frank

 

[Virtualball]

I have the EXACT same issue! Wow, I thought it was just me! I get the "AT&T needs to check activation sign, but I have no service so it can't check! Not cool, AT&T not cool...

 

[fmcgirt]

I have the EXACT same issue! Wow, I thought it was just me! I get the "AT&T needs to check activation sign, but I have no service so it can't check! Not cool, AT&T not cool...

Something in the update caused this and somehow slipped through the testing between AT&T and Apple. I never understand how something like this happens as there is nothing subtle about this one. I have the 4GB model and I wonder if it could be only happening to them since I have seen many reports of successful updates?

Frank

 

[drew0020]

I have the 4gb phone as well. How do I fix this? I need to be able to make/receive calls this evening.

 

[fmcgirt]

I have the 4gb phone as well. How do I fix this? I need to be able to make/receive calls this evening.

I wish I could tell you for sure how to fix it. I actually did three firmware updates, the first two letting it restore the data from before and the third treating it as a new phone. I also reset after each update although I think that is the last thing in the update process anyway. Like I said I finally gave up and plugged it in to charge and went to bed and this morning got the "Activated...." message. Maybe I was just fortunate..

Actually, I had an appt with the Genius Bar at the Apple Store this morning but cancelled it when all was OK. I still intend to report this on the Apple Feedback forum

http://www.apple.com/feedback/iphone.html

If I were you I would take it into the Apple Store and show them the problem and maybe ask them to try your SIM card in one of their phones. I think that they will be happy to replace your phone without any hassle. If you don't want to do that I would call AT&T customer care who probably won't know anything and pass you on to AppleCare who I hope will be able to help you. Sure sounds like the 4GB might have the problem and the 8GB may not. Now I am afraid to reset my phone again but at least the sync with iTunes works fine.

Frank

 

[I3eXa]

I should have read this before doing the update but so far so good. I have a 4gb version and everything seems to be workin fine. I have service and everything.

 

[fmcgirt]

I should have read this before doing the update but so far so good. I have a 4gb version and everything seems to be workin fine. I have service and everything.

Guess that shoots down that theory, but glad you are OK. After having the erratic RF problems with my first two 8GB iphones (and to a lessor degree with this one) and now this I am beginning to have doubts about being able to depend on the iPhone for reliable phone use until several more versions get released. Too bad it is such a great device otherwise because then I could easily go back to my Nokia N95 which has great reception and so far has updated from Nokia just fine. Very frustrating when basic stuff doesn't work properly....

Frank

 

[knelto]

I've got an 8gb model and I can make/receive calls just fine post-update. Haven't had a problem yet...

 

[Virtualball]

I just replaced my SIM at AT&T and no luck