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Resolved 10.9 Mavericks New Setup - Cannot Sign In

MacOG728893

MacOG728893

macrumors 68000
Original poster
Sep 10, 2010
1,716
114
Orange County CA
I just got my iMac back from apple. They replaced the hard drive and put a clean install of Mavericks on it.

I just fired it up to get ready for resale and went through the setup process. Finally, it went to the login screen and won't do anything from there.

I set it up to not require a password on log in, but entering owner (name I gave the user) with blank password or with the password does not work.

It just has the picture of three people that says Other... Clicking that takes me to where I enter a username and password.

Does anyone know what the hell is going on?


gjbi.jpg
 
Last edited:
Let's give it a new password called "owner" and try again.

Restart and hold command-r when booting to get to the recovery screen. Go to the Utilities menu and launch Terminal. Type "resetpassword" (all one word and without quotes) in Terminal and enter. In the popup select the owner account then enter owner (or whatever you want) as the new password twice and OK your way outta there then reboot.
 
Weaselboy said:
Let's give it a new password called "owner" and try again.

Restart and hold command-r when booting to get to the recovery screen. Go to the Utilities menu and launch Terminal. Type "resetpassword" (all one word and without quotes) in Terminal and enter. In the popup select the owner account then enter owner (or whatever you want) as the new password twice and OK your way outta there then reboot.
Click to expand...

I appreciate the reply Weasel! I will certainly try this when I get home from work!
 
Weaselboy said:
Let's give it a new password called "owner" and try again.

Restart and hold command-r when booting to get to the recovery screen. Go to the Utilities menu and launch Terminal. Type "resetpassword" (all one word and without quotes) in Terminal and enter. In the popup select the owner account then enter owner (or whatever you want) as the new password twice and OK your way outta there then reboot.
Click to expand...

Tried this, it did not work. Reboots to this just like it did before. Any other suggestions??

kn6z.jpg
 
Can you boot to recovery partition? If yes, reinstall.

Next time test it before you leave the store.
 
yjchua95 said:
Tough luck...what about creating an account with a password first, log into that, and create another one without a password through Users & Groups in System Preferences?
Click to expand...

The whole point is that I cannot log in, period.

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Consultant said:
Can you boot to recovery partition? If yes, reinstall.

Next time test it before you leave the store.
Click to expand...

I can and I already considered that. I just don't want the mavericks installation tagged to my Apple ID.

If there's no way to unlink my Apple ID to that mavericks installation, I'll have to make a 10.9 USB drive and do a clean install tomorrow without the linked ID.
 
MacOG728893 said:
I can and I already considered that. I just don't want the mavericks installation tagged to my Apple ID.

If there's no way to unlink my Apple ID to that mavericks installation, I'll have to make a 10.9 USB drive and do a clean install tomorrow without the linked ID.
Click to expand...

Just outta curiosity, why don't you want your ID linked?
 
Create a new account by following the directions in the picture below. When you reboot you will be greeted by the "new mac" screen and will be able to create a new administrator account. From there you can copy all of your data from your old one.

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53kyle said:
Create a new account by following the directions in the picture below. When you reboot you will be greeted by the "new mac" screen and will be able to create a new administrator account. From there you can copy all of your data from your old one.

Image
Click to expand...

Since I can't log in, should I run this in terminal from the recovery partition? If so, should it work the same?

Thanks for the help!
 
Solved

53kyle said:
Create a new account by following the directions in the picture below. When you reboot you will be greeted by the "new mac" screen and will be able to create a new administrator account. From there you can copy all of your data from your old one.

Image
Click to expand...

yjchua95 said:
Nope, you just run it as single user mode, which basically logs you in as root in Terminal. Run the commands and hope it goes as it should.
Click to expand...

This worked perfectly! I am typing from the machine now. I cannot thank everyone enough for their help. I really do appreciate it.

Does anyone know what happened initially to cause this? Just out of curiosity.
 
MacOG728893 said:
I just got my iMac back from apple. They replaced the hard drive and put a clean install of Mavericks on it.

I just fired it up to get ready for resale and went through the setup process. Finally, it went to the login screen and won't do anything from there.

I set it up to not require a password on log in, but entering owner (name I gave the user) with blank password or with the password does not work.

It just has the picture of three people that says Other... Clicking that takes me to where I enter a username and password.

Does anyone know what the hell is going on?


Image
Click to expand...

This may be due to my ignorance of Mavericks (my new iMac is on order and my current MBP is still running Mountain Lion) but why are you even going this far?

When I was getting my old iMac ready for sale (it came with Snow Leopard) I stopped just before the Welcome intro video so the new owner could experience that and set up the machine themselves.
 
richard13 said:
This may be due to my ignorance of Mavericks (my new iMac is on order and my current MBP is still running Mountain Lion) but why are you even going this far?

When I was getting my old iMac ready for sale (it came with Snow Leopard) I stopped just before the Welcome intro video so the new owner could experience that and set up the machine themselves.
Click to expand...

For this very reason. Imagine I sell it to him or her and he or she gets home and this exact same thing happens, which it obviously would have. It wouldn't look good and it would also be a major pain in the ass. I just avoided an upset buyer because they would have never figured this out on their own. Plus, they would probably ask for their money back.

Also many buyers like to view system specifications before purchasing.
 
MacOG728893 said:
For this very reason. Imagine I sell it to him or her and he or she gets home and this exact same thing happens, which it obviously would have. It wouldn't look good and it would also be a major pain in the ass. I just avoided an upset buyer because they would have never figured this out on their own. Plus, they would probably ask for their money back.

Also many buyers like to view system specifications before purchasing.
Click to expand...

Sure. When setting up the computer for a new owner its smart to go through the process if there's something new about it (in this case Mavericks).

What I was really asking is why would you set up anything once you have done your dry run? If Mavericks has a welcome video to start setup for the new owner it's nicer to have that experience instead of "ok, I log in as this user that the previous owner set up for me."

FWIW, I went through a somewhat similar process when I sold my iMac. And I didn't want anything associated with my Apple ID on that machine. So I didn't sell it with Mountain Lion (which I had upgraded to). I whipped out the disc it came with (Snow Leopard) and sold it that way. Not only does this save me the concern of having my Apple ID associated with something I don't have anymore but it makes it clear to the new owner that they can clean install with the disc later on or they can upgrade on their own Apple ID.

Either way, I'm glad this worked out for you in the end.
 
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