iPad 12.9 first gen keyboard stopped working

[kat.hayes]

I have rebooted it and disconnected and reconnected the keyboard with no luck. Any suggestions?

thanks

 

[ericwn]

Check both devices for dirt/dust on the contacts. If you cannot get it to work maybe consider an external Bluetooth keyboard and mouse/trackpad/trackball.

Best success!

 

[AutomaticApple]

I have rebooted it and disconnected and reconnected the keyboard with no luck. Any suggestions?

thanks

What version of iPadOS is it on?

 

[AppleFanatic10]

I have rebooted it and disconnected and reconnected the keyboard with no luck. Any suggestions?

thanks

How do you reboot the keyboard? We are talking about the Smart Keyboard, correct?

 

[ericwn]

How do you reboot the keyboard? We are talking about the Smart Keyboard, correct?

Pretty sure she means she rebooted the iPad.

 

[Yebubbleman]

I have rebooted it and disconnected and reconnected the keyboard with no luck. Any suggestions?

thanks

This is a known issue and design defect with the Smart Keyboard for the first and second gen 12.9" iPad Pro (it's the same keyboard model for both generations; incidentally, the Smart Keyboard for the 9.7" iPad Pro also suffers from this same issue and design defect). Your only solution is to take it to Apple to have it replaced under a quality repair program. Unfortunately, this is one of those flaws and quality repair programs wherein your replacement will inevitably fail in the exact same fashion. This is why I eventually sold off my first gen 12.9" iPad Pro with the intention of eventually getting a 3rd or 4th Gen (as typing is sort of a must-have for me when it comes to 12.9" iPad Pros).

 

[orbitalpunk]

This is a known issue and design defect with the Smart Keyboard for the first and second gen 12.9" iPad Pro (it's the same keyboard model for both generations; incidentally, the Smart Keyboard for the 9.7" iPad Pro also suffers from this same issue and design defect). Your only solution is to take it to Apple to have it replaced under a quality repair program. Unfortunately, this is one of those flaws and quality repair programs wherein your replacement will inevitably fail in the exact same fashion. This is why I eventually sold off my first gen 12.9" iPad Pro with the intention of eventually getting a 3rd or 4th Gen (as typing is sort of a must-have for me when it comes to 12.9" iPad Pros).

Where do you see this keyboard under the replacement program? I couldn't find it on this page https://support.apple.com/exchange_repair