Other 12 Pro Max - pink dotted line appearing across photos

[kukafenro]

Hello all, long time reader, first time posting. I'm pretty sure this is a hardware issue but before I start the hassle of exchanging the phone, I wanted to get community feedback to make sure I didn't miss something simple.

Seems like a defective sensor to me. Dotted line appears across the middle of photos. Does not show up at .5x, shows up at 1x and 2.5x. Portrait mode is fine. Shows up on videos. Shows up using other photo apps (Moment) which i assume rules out software issue.

Including photos to this post. Thank you all in advance.

 

[Pug72]

If a hard restart doesn't sort it them it does look like faulty hardware.

 

[oneteam]

Hello all, long time reader, first time posting. I'm pretty sure this is a hardware issue but before I start the hassle of exchanging the phone, I wanted to get community feedback to make sure I didn't miss something simple.

Seems like a defective sensor to me. Dotted line appears across the middle of photos. Does not show up at .5x, shows up at 1x and 2.5x. Portrait mode is fine. Shows up on videos. Shows up using other photo apps (Moment) which i assume rules out software issue.

Including photos to this post. Thank you all in advance.

Return it

 

[Jordan921]

Definitely get that thing replaced.

 

[kukafenro]

Thank you all. Started the return process and unfortunately getting the runaround with T-Mobile. Although I ordered online, they want me to go to a physical store to return it under "Buyers Remorse" clause in order to get a new phone. Was told if i return online, they could only give me a "like-new" replacement.

 

[zakarhino]

Thank you all. Started the return process and unfortunately getting the runaround with T-Mobile. Although I ordered online, they want me to go to a physical store to return it under "Buyers Remorse" clause in order to get a new phone. Was told if i return online, they could only give me a "like-new" replacement.

Try emailing their executive response team as well as their CEO's email and explain your issue to them (that you want a replacement but don't want to go into the store due to Covid), I've done that in the past for iPhone pre-order issues and they usually put in the work to make sure you're satisfied.

 

[eoblaed]

Thank you all. Started the return process and unfortunately getting the runaround with T-Mobile. Although I ordered online, they want me to go to a physical store to return it under "Buyers Remorse" clause in order to get a new phone. Was told if i return online, they could only give me a "like-new" replacement.

That's crummy service Not that it helps you now, but this is one of the reasons I always buy direct from Apple. I hope they're able to get you fixed up in a hurry!

 

[kukafenro]

Try emailing their executive response team as well as their CEO's email and explain your issue to them (that you want a replacement but don't want to go into the store due to Covid), I've done that in the past for iPhone pre-order issues and they usually put in the work to make sure you're satisfied.

That actually was a legit concern for me given we're heading into several bad weeks of Covid. Will try emailing the executive response team and see what they say.

 

[Jumpie]

Thank you all. Started the return process and unfortunately getting the runaround with T-Mobile. Although I ordered online, they want me to go to a physical store to return it under "Buyers Remorse" clause in order to get a new phone. Was told if i return online, they could only give me a "like-new" replacement.

If it's defective, why can't you take it back to an Apple store?