BTW, this discussion should be closed if this is true.
Come on...are you kidding me? Do you honestly think that an Apple Care/Sales Representative actually knows what is coming? They have no clue - not to mention, that article is almost 1 year old. That doesn't mean a 12" is or isn't coming, but seriously - why would Apple tell some random guy that it is never going to happen, and why would Apple tell some randon telesales person what is coming? It just isn't logical.
I really hope a 12" MBP comes out, because I hate the MacBook - I think the build quality is much lesser than any of the PB G4s, or the iBook G4s, and I can't stand the glossy display, not to mention the plastic. When I retire my 12", I guess I will have to get a 15" MBP; that is unless Apple introduces a 12" MBP...