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iPhone 17 Pro Max 17 Pro Max Back Cracked
- Thread starter merik
- Start date
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Apple will exchange for a new unit given there are no impact points. Take it into a store.
At least it happened right away so you can return it. Sorry for your loss OP.
Either it was delivered to you in that state, or you or another member of your household damaged your phone.
Apple will look after people more so around launch. People have had exchanges for accidents etc. this has zero impact points, they’ll exchange it for a new one (if purchased from them) as part of goodwill. If not, the Genius Bar will cover the above under warranty.
Actually, looking closer that dent looks like a refraction or something as it matches the lidar. Same with other marks near the mic and flash.
Move along........
Move along........
Come on OP, tell the truth. it would not crack on it's own like that. There is something you are not telling us all in this thread.
It can also be considered defective, so do an exchange as it’s still within two weeks
Apple MAY look after people more so around launch.
Your attitude and the team member's exhaustion/frustration level will play a big part in if you get treated well or not. Nothing is guaranteed.
I bet they’ll want to know!
OP:
Have you ever accidentally dropped your iPhone, subjected it to heat especially in super hot weather, like when the Vapor chamber went off, or if it was just in your pocket?
Maybe if it was tucked away in your back pocket, you might have just sat on it without even realising it!
Is your iPhone 17 Pro still under AppleCare?
Did you ever use a really strong MagSafe charger on it?
And have you been using a case since you got it?
Let me know what happened! Take care.
Update: I brought my phone to the Apple Store and they swapped it out for a brand new device at no charge under their EFFA.
To clear up a lot of the questions that came up:
- No one else has ever had possession of my phone.
- I haven’t used a case in years… I don’t see the point when the repair/claim is only $29.
- Yes, I have AppleCare+, but they didn’t use it for this replacement.
- I have not used a strong MagSafe mount/connection.
- I’ve handled this iPhone the same as all my previous ones.
- Did I sit on it? No. I’ve sat on past iPhones before without them cracking.
- And no, I’m not having random objects thrown at it like in the “Ultimate Pro” ad.
Honestly, I just woke up at my campsite and noticed the back glass was cracked. My goal with this thread was mainly to see if anyone else has had their back glass crack with no damage.
To clear up a lot of the questions that came up:
- No one else has ever had possession of my phone.
- I haven’t used a case in years… I don’t see the point when the repair/claim is only $29.
- Yes, I have AppleCare+, but they didn’t use it for this replacement.
- I have not used a strong MagSafe mount/connection.
- I’ve handled this iPhone the same as all my previous ones.
- Did I sit on it? No. I’ve sat on past iPhones before without them cracking.
- And no, I’m not having random objects thrown at it like in the “Ultimate Pro” ad.
Honestly, I just woke up at my campsite and noticed the back glass was cracked. My goal with this thread was mainly to see if anyone else has had their back glass crack with no damage.
Glad they looked after you. As pointed out, they tend to do so this early in the cycle. Shame you have to justify those points to the fanboys who believe it couldn’t have possibly cracked due to poor quality control/defect.
Okay, so most of these scenarios are off the table, but hey, it could still be accidental damage to your iPhone. Even if it’s in a case, I’d still suggest grabbing a protective case and/or screen and back glass covers for your new iPhone.
Camping, bro? Did a deer hunt today and it took a bite out of your iPhone? Or maybe you were hiking with it?
Take good care of that new iPhone 17 Pro and that replacement from the Apple Store, okay? Don’t take any chances with it anymore! Get a case and screen protector so you don’t end up back at the Genius Bar again!
😂 I’ve noticed this ad on TV quite frequently since the release of the iPhone 17 Pro. It highlights the extreme nature of the situation, but unfortunately, the issue of scratchgate persists.