Well I was upgrading the software on the computer that my parents just got and then out of no where the power went out on it! So I held the power button and this blue screen came up saying all these codes and saying to restart it so after 3 times. I packed it back up and my dad and I are going back to best buy tomorrow and exchanging it! This sucks!
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2 hour old iMac died!
- Thread starter APPLEFAN8
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The power went off to it. Files can be corrupted. Did you at least try to restore it with your disc?
Also did you have it hooked up to a surge protector or UPS?
This doesn't sound like it is Apple's or Best Buy's fault.
Also did you have it hooked up to a surge protector or UPS?
This doesn't sound like it is Apple's or Best Buy's fault.
Don't go in angry at BB, it's not their fault your power went out...
What Passive 101 said as well, try using the restore discs...
What Passive 101 said as well, try using the restore discs...
yeah its hooked up to a surge protector. How can I use the restore disks if it is at the apple start up screen and then tells me to restart it?
oh I know that i'm just saying were probably going to try and return it and exchange it for one.
Guys it worked! Thanks! Right now its reloading OS X onto the computer. Hopefully it wont shut off randomly like it did! I was like crap when it happened. I'll let you know the progress of what happens next. Thanks for telling me because I never would have thought of it lol.
Maybe you need a new surge protector.
Hope the reinstall goes well.
BTW why were you upgrading SW on a new iMac i the 1st place?
Hope the reinstall goes well.
BTW why were you upgrading SW on a new iMac i the 1st place?
It was probably a month old, from loading the OS to it being fired up the first time. 10.5.6 probably wasn't even loaded on it. Not all that uncommon on Apple's update cycle.
Yeah I think it is because it is kind of old but the dell we had it hooked up to never did it. But me and my dad are going back tomorrow to best buy, exchanging it and also getting a new surge protector for the iMac. Hopefully everything goes well.
I had to restore it since I had the blue screen with some kernal words at the bottom. We'll be going back tomorrow and getting another 20 inch plus it was an open box item but was never used.
I think you should have absolutely no problem exchanging a DOA machine. Read up on their return policy. But I would expect that if you go in and are polite and friendly (its not the return guys fault that you got a dud), that you will have absolutely no problem. I would expect to go in, explain the circumstances, and have them take it back and hand you a brand new one.
Good luck!
Yeah thanks for the link we got it December 21st but returning it tomorrow. We got 150 off since it was an open item. So maybe they'll give us a new one! Plus were getting a new surge protector.
This sounds similar to the problem that I had with a refurbished 24" iMac. Basically, it would just shut off as though someone had jerked the cord out of the wall. I understand that this is a semi-common issue. The Best Buy folks may even be aware of it, although that is optimistic. Good luck!