2 weeks in, LCD dies

[Viira]

So my 24" imac I ordered online, with the ram upgrade to 2 Gb and video card upgrade to Geforce 7600, arrived on the 2nd of October. I was very happy with it, my first mac ever, I was really enjoying the windows to mac transition.

two weeks later, while playing WoW, the display just turned off. I dont remember if it was just the display or the mac itself, but when I tried to turn it back on, I could hear it working but there was no video

this was about 1 am so apple telephone support was not available so I turned my old pc back on, went online to see if I could fix the issue myself, nothing helped. I called apple that morning, they took me through the same steps, resetting PMU etc. but that did not resolve anything, so I had to take it in to a repair place. I called them today to check on the status, they said they are waiting on parts, to replace the LCD panel.

I'm curious as to if anyone else has had this problem
and how common this is? what can cause this?
I mean this mac is brand new! and it already broke!?

 

[fiercetiger224]

Wow, that sucks. I've never heard of anyone's LCD dying so soon in their Macs. Did Apple specifically state that it was the LCD that was the problem? It might be the graphics adapter? Hmm...

By the way, wasn't it a Geforce 7600GT Upgrade and not a 6000 series upgrade?

 

[Viira]

as far as the lcd, thats what the repair guy told me on the phone today, all apple support said was that I should take it in for repair

lol, yes the 7600! *smacks forehead*

 

[CanadaRAM]

Every computer and every component will fail -- on average let's say in 6 years. A small percentage will fail earlier, and a small percentage will live much longer. It's a bell curve distribution.

When you sell XX Million machines per year, you'll have a small percentage of infant deaths. But even a tiny percent of Apples sales still runs to dozens or hundreds of incidents.

That in itself is not indicative of poor design, poor workmanship, conspiracy theory or a personal grudge by Apple against users.

The fact that we now HEAR about each and every user who has had a failure tells us more about the Internet and the power (and curse) of online communities, instant communication, and urban myth-making (prediction: next week someone somewhere will post a blog saying OMG Apple's 24" panels are all defective)

This is what warranties are for. The measure of a company is how well they do the follow up and make it right for you.

 

[Macmadant]

Every computer and every component will fail -- on average let's say in 6 years. A small percentage will fail earlier, and a small percentage will live much longer. It's a bell curve distribution.

When you sell XX Million machines per year, you'll have a small percentage of infant deaths. But even a tiny percent of Apples sales still runs to dozens or hundreds of incidents.

That in itself is not indicative of poor design, poor workmanship, conspiracy theory or a personal grudge by Apple against users.

The fact that we now HEAR about each and every user who has had a failure tells us more about the Internet and the power (and curse) of online communities, instant communication, and urban myth-making (prediction: next week someone somewhere will post a blog saying OMG Apple's 24" panels are all defective)

This is what warranties are for. The measure of a company is how well they do the follow up and make it right for you.

A relatives iMac Is coming up to 8 years old and running tiger, still going strong