Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

lacrossegoalie4

macrumors member
Original poster
Oct 18, 2004
71
17
Missouri and Chicago
Hi Friends,

I wanted to consult the wisdom in these threads and the kindness of our user community for an about-daily kernel panic I am seeing with my 5k, 27-inch, Late 2014 iMac using all OEM internal hardware (no third-party RAM upgrades, etc.) since upgrading to Catalina, which has not improved with subsequent updates to Catalina (currently on 10.15.5). I fully appreciate this is a 6-year-old machine; at the time, I bought it with maximum specs, and it is holding up pretty well to everything I throw at it (aside from current discussion). A million thank-yous to anyone who might be willing to help me troubleshoot.

Here's what I'm seeing:
- iMac is used all day every day for work and hums along without issue starting around 8am
- Almost every night, a kernel panic happens sometimes around 6-9pm. The time varies a bit, and I can't seem to link it to any scheduled process. It usually happens when using Safari or when resuming from sleep. It does not seem to be related to the intensity of processor or RAM use.
- Apple Diagnostics ("D" during startup) reveals no issues
- Issue is reproducible even when removing all peripherals except for Apple mouse and keyboard
- I have recreated the issue when using in Safe Mode at least once

Here is the most recent error report from last night's kernel panic:
panic(cpu 6 caller 0xffffff8005d78738): "a freed zone element has been modified in zone kalloc.128: expected 0xdeadbeefdeadbeef but found 0xffffff80651a6e50, bits changed 0x2152416fbbb7d0bf, at offset 88 of 128 in element 0xffffff8045a8f880, cookies 0x3f0011f58407bf82 0x5352150d8e0419d"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.121.2/osfmk/kern/zalloc.c:1229
Backtrace (CPU 6), Frame : Return Address
0xffffff83a3513170 : 0xffffff8005d1f5cd
0xffffff83a35131c0 : 0xffffff8005e58b05
0xffffff83a3513200 : 0xffffff8005e4a68e
0xffffff83a3513250 : 0xffffff8005cc5a40
0xffffff83a3513270 : 0xffffff8005d1ec97
0xffffff83a3513370 : 0xffffff8005d1f087
0xffffff83a35133c0 : 0xffffff80064c27cc
0xffffff83a3513430 : 0xffffff8005d78738
0xffffff83a3513460 : 0xffffff8005d78fd6
0xffffff83a3513480 : 0xffffff8005d7a608
0xffffff83a35134c0 : 0xffffff8005d76a57
0xffffff83a35135f0 : 0xffffff8005d2c4b4
0xffffff83a3513660 : 0xffffff80063970e7
0xffffff83a3513690 : 0xffffff7f8921b1e3
0xffffff83a35136d0 : 0xffffff7f87351111
0xffffff83a3513970 : 0xffffff7f8921a380
0xffffff83a3513990 : 0xffffff7f873522c5
0xffffff83a3513a20 : 0xffffff7f8735044c
0xffffff83a3513a80 : 0xffffff7f87350239
0xffffff83a3513ad0 : 0xffffff7f8734f303
0xffffff83a3513b10 : 0xffffff8006454a8e
0xffffff83a3513b60 : 0xffffff800645dcb3
0xffffff83a3513ca0 : 0xffffff8005e082b2
0xffffff83a3513db0 : 0xffffff8005d25328
0xffffff83a3513e10 : 0xffffff8005cfbcc5
0xffffff83a3513e70 : 0xffffff8005d12aa2
0xffffff83a3513f00 : 0xffffff8005e30d05
0xffffff83a3513fa0 : 0xffffff8005cc6226
Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily2(438.5.4)[D695D9DA-7C20-35D6-910F-E7A332A0F515]@0xffffff7f8730d000->0xffffff7f873d1fff
dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[E35D090D-DB9E-3DD0-9723-651FA730AA13]@0xffffff7f86f29000
dependency: com.apple.iokit.IOPCIFamily(2.9)[BE052F4D-9B80-3FCD-B36D-BACB7DEE0DF2]@0xffffff7f86731000
dependency: com.apple.iokit.IOSurface(269.11)[F1E7389D-2807-3C5D-8A7F-5422542E867F]@0xffffff7f8727c000
dependency: com.apple.iokit.IOGraphicsFamily(576.1)[B1C0006F-E1F5-37D9-9548-5F918E92B422]@0xffffff7f872ae000
dependency: com.apple.iokit.IOReportFamily(47)[1FB49168-0280-3F04-A99A-F830C915E994]@0xffffff7f86c58000
com.apple.kext.AMDRadeonX4000(3.0.9)[78FB642F-C96B-3E3C-90FC-72A89C4D3996]@0xffffff7f89211000->0xffffff7f89664fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[BE052F4D-9B80-3FCD-B36D-BACB7DEE0DF2]@0xffffff7f86731000
dependency: com.apple.iokit.IOSurface(269.11)[F1E7389D-2807-3C5D-8A7F-5422542E867F]@0xffffff7f8727c000
dependency: com.apple.iokit.IOGraphicsFamily(576.1)[B1C0006F-E1F5-37D9-9548-5F918E92B422]@0xffffff7f872ae000
dependency: com.apple.iokit.IOAcceleratorFamily2(438.5.4)[D695D9DA-7C20-35D6-910F-E7A332A0F515]@0xffffff7f8730d000

BSD process name corresponding to current thread: com.apple.WebKit

Mac OS version:
19F101

Kernel version:
Darwin Kernel Version 19.5.0: Tue May 26 20:41:44 PDT 2020; root:xnu-6153.121.2~2/RELEASE_X86_64
Kernel UUID: 54F1A78D-6F41-32BD-BFED-4381F9F6E2EF
Kernel slide: 0x0000000005a00000
Kernel text base: 0xffffff8005c00000
__HIB text base: 0xffffff8005b00000
System model name: iMac15,1 (Mac-42FD25EABCABB274)
System shutdown begun: NO
Panic diags file available: YES (0x0)

System uptime in nanoseconds: 31539174007647
last loaded kext at 11990159357962: >!UAudio 323.1 (addr 0xffffff7f8a816000, size 434176)
loaded kexts:
com.getdropbox.dropbox.kext 1.11.0
com.malwarebytes.mbam.rtprotection 4.4.11
com.parallels.virtualhid 1.0.3 3
com.parallels.virtualsound 1.0.36 36
net.pulsesecure.PulseSecureFirewall 9.0.4f1
com.symantec.ips.kext 9.0.2
com.symantec.nfm.kext 9.0.1
com.symantec.internetSecurity.kext 9.0.3
com.symantec.SymXIPS 9.0.1
>AudioAUUC 1.70
@fileutil 20.036.15
>!APlatformEnabler 2.7.0d0
>AGPM 111.4.4
>X86PlatformShim 1.0.0
@filesystems.ntfs 3.14.3
@filesystems.autofs 3.0
>!AMikeyHIDDriver 131
>!AMikeyDriver 283.15
>!AHDAHardwareConfigDriver 283.15
>!AHDA 283.15
>!AUpstreamUserClient 3.6.8
@kext.AMDFramebuffer 3.0.9
@kext.AMDRadeonX4000 3.0.9
@kext.AMDRadeonServiceManager 3.0.9
>!AGraphicsDevicePolicy 5.2.4
@AGDCPluginDisplayMetrics 5.2.4
>!AHV 1
|IOUserEthernet 1.0.1
|IO!BSerialManager 7.0.5f6
>pmtelemetry 1
>!AThunderboltIP 3.1.4
>!A!IHD5000Graphics 14.0.6
@Dont_Steal_Mac_OS_X 7.0.0
>AGDCBacklightControl 5.2.4
>eficheck 1
>ACPI_SMC_PlatformPlugin 1.0.0
>!ABacklight 180.3
>!AMCCSControl 1.14
@kext.AMD7000!C 3.0.9
>!A!ISlowAdaptiveClocking 4.0.0
>!ASMCLMU 212
>!A!IFramebufferAzul 14.0.6
>!AFIVRDriver 4.1.0
>!ALPC 3.1
|IO!BUSBDFU 7.0.5f6
|SCSITaskUserClient 422.120.3
>!U!SCoexistentDriver 489.120.1
>!AFileSystemDriver 3.0.1
>!AVirtIO 1.0
@filesystems.hfs.kext 522.100.5
@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1
@BootCache 40
@!AFSCompression.!AFSCompressionTypeZlib 1.0.0
@filesystems.apfs 1412.120.2
|!ABCM5701Ethernet 10.3.5
>!ASDXC 1.7.7
@private.KextAudit 1.0
>AirPort.BrcmNIC 1400.1.1
>!AAHCIPort 341.0.2
>!AACPIButtons 6.1
>!AHPET 1.8
>!ARTC 2.0
>!ASMBIOS 2.1
>!AACPIEC 6.1
>!AAPIC 1.7
$!AImage4 1
@nke.applicationfirewall 303
$TMSafetyNet 8
@!ASystemPolicy 2.0.0
|EndpointSecurity 1
>!UAudio 323.1
>usb.cdc.acm 5.0.0
>usb.serial 6.0.0
>!AHIDKeyboard 209
@kext.triggers 1.0
>DspFuncLib 283.15
@kext.OSvKernDSPLib 529
@kext.AMDRadeonX4030HWLibs 1.0
@kext.AMDRadeonX4000HWServices 3.0.9
>!AGraphicsControl 5.2.4
|IOAVB!F 850.1
>!ASSE 1.0
>!ASMBusPCI 1.0.14d1
>IOPlatformPluginLegacy 1.0.0
>!ABacklightExpert 1.1.0
>!ASMBus!C 1.0.18d1
|IONDRVSupport 576.1
@kext.AMDSupport 3.0.9
@!AGPUWrangler 5.2.4
|IOSlowAdaptiveClocking!F 1.0.0
@!AGraphicsDeviceControl 5.2.4
|IOAccelerator!F2 438.5.4
>!AThunderboltEDMSink 4.2.3
>X86PlatformPlugin 1.0.0
>IOPlatformPlugin!F 6.0.0d8
>!AHDA!C 283.15
|IOGraphics!F 576.1
|IOHDA!F 283.15
@plugin.IOgPTPPlugin 840.3
>usb.cdc.ecm 5.0.0
>usb.cdc.ncm 5.0.0
>usb.IOUSBHostHIDDevice 1.2
|Broadcom!BHost!CUSBTransport 7.0.5f6
|IO!BHost!CUSBTransport 7.0.5f6
|IO!BHost!CTransport 7.0.5f6
|IO!B!F 7.0.5f6
|IO!BPacketLogger 7.0.5f6
>usb.!UHub 1.2
>!UMergeNub 900.4.2
|IOUSBMass!SClass 4.0.4
>usb.cdc 5.0.0
>usb.networking 5.0.0
>usb.!UHostCompositeDevice 1.2
|IOAudio!F 300.2
@vecLib.kext 1.2.0
|IOSerial!F 11
|IOSurface 269.11
@filesystems.hfs.encodings.kext 1
>!AThunderboltDPInAdapter 6.2.6
>!AThunderboltDPOutAdapter 6.2.6
>!AThunderboltDPAdapter!F 6.2.6
>!AThunderboltPCIDownAdapter 2.5.4
>!AXsanScheme 3
>!AThunderboltNHI 5.8.6
|IOThunderbolt!F 7.6.1
|IOAHCIBlock!S 316.100.5
|IOEthernetAVB!C 1.1.0
|IO80211!F 1200.12.2b1
>mDNSOffloadUserClient 1.0.1b8
>corecapture 1.0.4
|IOSkywalk!F 1
|IOAHCI!F 290.0.1
>!A!ILpssGspi 3.0.60
>usb.!UXHCIPCI 1.2
>usb.!UXHCI 1.2
>usb.!UHostPacketFilter 1.0
|IOUSB!F 900.4.2
>!AEFINVRAM 2.1
>!AEFIRuntime 2.1
|IOSMBus!F 1.1
|IOHID!F 2.0.0
$quarantine 4
$sandbox 300.0
@Kext.!AMatch 1.0.0d1
>DiskImages 493.0.0
>!AFDEKeyStore 28.30
>!AEffaceable!S 1.0
>!AKeyStore 2
>!UTDM 489.120.1
|IOSCSIBlockCommandsDevice 422.120.3
>!ACredentialManager 1.0
>KernelRelayHost 1
>!ASEPManager 1.0.1
>IOSlaveProcessor 1
|IOUSBMass!SDriver 157.121.1
|IOSCSIArchitectureModel!F 422.120.3
|IO!S!F 2.1
|IOUSBHost!F 1.2
>!UHostMergeProperties 1.2
>usb.!UCommon 1.0
>!ABusPower!C 1.0
|CoreAnalytics!F 1
>!AMobileFileIntegrity 1.0.5
@kext.CoreTrust 1
|IOTimeSync!F 840.3
|IONetworking!F 3.4
|IOReport!F 47
>!AACPIPlatform 6.1
>!ASMC 3.1.9
>watchdog 1
|IOPCI!F 2.9
|IOACPI!F 1.4
@kec.pthread 1
@kec.corecrypto 1.0
@kec.Libm 1
 

Uninstall Symantec. You got a lot going on there.
Thanks so much for the feedback! I will get on this ASAP. Do you know (offhand) if this is a broad issue with Symantec, or something showing up more specifically with my configuration (as I do see 9 or so hits above in the logs)?

I do like the software (overall) and wouldn't mind a re-install it there was a chance that might help things.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.