2017 iPad Pro 12.9” Intermittent Screen Responsiveness

[ScottButler]

Hi guys,

Has anyone with the latest iPad Pro 12.9” (potentially 10.5” as well) had instances where the screen will stop responding to touch for around 5 seconds and then continue normally? This has been happening a few times a day for me lately on iOS 11.1.

Unfortunately this is going to be near impossible to demonstrate at the Genius Bar if it comes needing the device replaced.

Thanks in advance

 

[acorntoy]

This has happened to me, but only immediately after unlocking the device. It won’t respond to anything for about 5 seconds, then goes. If playing a video then unlock, nothing can be selected, and frame rate is like 5fps, causing extreme choppiness, resolves after about 5 seconds. Only started happening after updating to iOS 11, when I briefly downgraded to iOS 10 all was better, but I needed iOS 11 for hevc, so I reupdated and have the same problems. If I do a hard reset everything works fine for awhile.

 

[canesalato]

Yes...happens to me as well, in all orientations. I really cannot understand if this is a bug or a hardware problem.
Ps: do you use a screen protector?
[doublepost=1509672901][/doublepost]

This has happened to me, but only immediately after unlocking the device. It won’t respond to anything for about 5 seconds, then goes. If playing a video then unlock, nothing can be selected, and frame rate is like 5fps, causing extreme choppiness, resolves after about 5 seconds. Only started happening after updating to iOS 11, when I briefly downgraded to iOS 10 all was better, but I needed iOS 11 for hevc, so I reupdated and have the same problems. If I do a hard reset everything works fine for awhile.

Uhm...i think this is a different problem. There’s no choppiness in the problem reported by the OP. Touch inputs just die for 5 seconds and then start again, suddenly

 

[acorntoy]

Yes...happens to me as well, in all orientations. I really cannot understand if this is a bug or a hardware problem.
Ps: do you use a screen protector?
[doublepost=1509672901][/doublepost]
Uhm...i think this is a different problem. There’s no choppiness in the problem reported by the OP. Touch inputs just die for 5 seconds and then start again, suddenly

Touch inputs during the time don’t work as well. Just added the info about the video because it seems relevant to the issue. Although if this happens when your device is on for a period of time then yes it is different. If it starts happening to me both when I unlock and randomly when using I’ll end up throwing it at the wall.

 

[canesalato]

Touch inputs during the time don’t work as well. Just added the info about the video because it seems relevant to the issue. Although if this happens when your device is on for a period of time then yes it is different. If it starts happening to me both when I unlock and randomly when using I’ll end up throwing it at the wall.

Ahah...I am often tempted... =)

 

[ScottButler]

Strangely I haven’t had my usual issue of random unresponsiveness but like the above poster says, I’ve now had freezing upon unlocking. Thinking this has to be software and others are not reporting because it’s easy to forget and move on from a short issue like this. Will monitor as time goes on

 

[gobikerider]

Hi guys,

Has anyone with the latest iPad Pro 12.9” (potentially 10.5” as well) had instances where the screen will stop responding to touch for around 5 seconds and then continue normally? This has been happening a few times a day for me lately on iOS 11.1.

Unfortunately this is going to be near impossible to demonstrate at the Genius Bar if it comes needing the device replaced.

Thanks in advance

Yes iOS 11 has turned my Pro into a unreliable, unresponsive mess, and it happens periodically so its hard to totally replicate it so I suggest taking a video of the issue to show the Genius.

 

[aakshey]

Both my iPad Pro 10.5 had this issue. Once Apple replaced both for some other reason, the new ones don’t have this issue. It is hardware related.

 

[darkarn]

I had this happen on my first iPad Pro 2017. I took a video of this as instructed by Apple Store Orchard Road, showed it to them and got a replacement iPad immediately. Was told that it may be a hardware problem.

 

[aakshey]

I had this happen on my first iPad Pro 2017. I took a video of this as instructed by Apple Store Orchard Road, showed it to them and got a replacement iPad immediately. Was told that it may be a hardware problem.

How did you take a video?