My imac 2019 has been running really strange lately. 10-27 I was on the phone with Apple Support all day. End result was my hard drive was wiped and I lost everything because my Time Machine wasnt working. I lost everything and my computer was still acting VERY slow. I had uploaded to Sonoma when all of this started. So Apple Support didnt help. I made an appt at the Genius Bar and was told I should just buy a new computer as it was being announced that day. No help whatsoever. So I was out of town and now back and computer is still very slow and freezing etc. I found a thread to run the Etre Check. This is what was found. I am not techy. Of course my Warrenty ended on the November 5th. Any advice is greatly appreciated.
EtreCheck Report
EtreCheckPro version: 6.8.3 (68032)
Report generated: 2023-11-14 20:17:22
Download EtreCheckPro from https://etrecheck.com
Runtime: 8:22
Performance: Poor
Problem: Computer is too slow
Description:
M
DER freezes ALL the time or I get a grey screen. I lost all of my docu
ments due to apple support a few weeks ago and apple genius basically
told me this computer is jink and I should buy a new one. Meanwhile my
2009 is a tank and still runs ALL of my design software I just can’t
update anything or sync anything with it. Very frustrating. If I didn’
t dislike Bill Gates so much I would consider a PC and windows based d
evice. This computer has NEVER been up to Apple standard as I have bee
n using them since the late 90s.
Major Issues:
Anything that appears on this list needs immediate attention.
Failing hard drive - This computer has a hard drive that appears to be failing.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
Apps hanging - There have been numerous app hangs.
Limited permissions - More information may be available with Full Disk Access.
Hardware Information:
iMac (Retina 4K, 21.5-inch, 2019)
Status: Supported
iMac Model: iMac19,2
3 GHz 6-Core Intel Core i5 (i5-8500) CPU: 6-core
16 GB RAM - Upgradeable by an Apple Authorized Service Provider
BANK 0/ChannelA-DIMM0 - 8 GB DDR4 2667
BANK 2/ChannelB-DIMM0 - 8 GB DDR4 2667
Video Information:
Radeon Pro 560X - VRAM: 4 GB
iMac (built-in) 4096 x 2304
Drives:
disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical - 5400 RPM)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [APFS Fusion Drive] 1000.00 GB
disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes)
disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (124.42 GB used)
disk2s2 (APFS) [APFS Container] (9.89 GB used)
disk2s2s1 - Macintosh HD (APFS) [APFS Snapshot] (9.89 GB used)
disk2s3 - Preboot (APFS) [APFS Preboot] (2.02 GB used)
disk2s4 - Recovery (APFS) [Recovery] (1.22 GB used)
disk2s5 - VM (APFS) [APFS VM] (1 MB used)
disk2s6 - Update (APFS) (6 MB used)
disk1 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x2 NVM Express
disk1s1 - EFI [EFI] 315 MB
disk1s2 [APFS Fusion Drive] 27.69 GB
disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes)
disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (124.42 GB used)
disk2s2 (APFS) [APFS Container] (9.89 GB used)
disk2s2s1 - Macintosh HD (APFS) [APFS Snapshot] (9.89 GB used)
disk2s3 - Preboot (APFS) [APFS Preboot] (2.02 GB used)
disk2s4 - Recovery (APFS) [Recovery] (1.22 GB used)
disk2s5 - VM (APFS) [APFS VM] (1 MB used)
disk2s6 - Update (APFS) (6 MB used)
Mounted Volumes:
disk2s1 - Macintosh HD - Data [APFS Virtual drive]
Filesystem: APFS
Mount point: /System/Volumes/Data
Fusion drive
Used: 124.42 GB
Shared values
Size: 1.03 TB
Free: 885.64 GB
Available: 983.01 GB
disk2s2s1 - Macintosh HD [APFS Snapshot]
Filesystem: APFS
Mount point: /
Fusion drive
Read-only: Yes
Used: 9.89 GB
Shared values
Size: 1.03 TB
Free: 885.64 GB
Available: 983.01 GB
disk2s3 - Preboot [APFS Preboot]
Filesystem: APFS
Mount point: /System/Volumes/Preboot
Fusion drive
Used: 2.02 GB
Shared values
Size: 1.03 TB
Free: 885.64 GB
Available: 983.01 GB
disk2s5 - VM [APFS VM]
Filesystem: APFS
Mount point: /System/Volumes/VM
Fusion drive
Used: 1 MB
Shared values
Size: 1.03 TB
Free: 885.64 GB
Available: 983.01 GB
disk2s6 - Update
Filesystem: APFS
Mount point: /System/Volumes/Update
Fusion drive
Used: 6 MB
Shared values
Size: 1.03 TB
Free: 885.64 GB
Available: 983.01 GB
Network:
Interface en0: Ethernet
Interface bridge0: Thunderbolt Bridge
Interface en1: Wi-Fi
802.11 a/b/g/n/ac
System Software:
macOS Sonoma 14.1 (23B74)
Time since boot: Less than an hour
Notifications:
EtreCheckPro.app
one notification
Security:
Gatekeeper: App Store and identified developers
System Integrity Protection: Enabled
Antivirus software: Apple
Applications:
523 apps
3 x86-only apps
2 unsigned apps
System Launch Daemons:
[Not Loaded] 43 Apple tasks
[Loaded] 190 Apple tasks
[Running] 163 Apple tasks
[Other] 4 Apple tasks
System Launch Agents:
[Not Loaded] 22 Apple tasks
[Loaded] 209 Apple tasks
[Running] 190 Apple tasks
User Launch Agents:
[Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2023-11-13)
Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2
[Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-11-13)
[Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-11-13)
App Extensions:
QuickLook Previews:
EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app
com.etresoft.etrecheck4 *.etrecheck
Backup:
Time Machine information is limited without Full Disk Access
Destinations:
T******************s [Local] (Last used)
3 local snapshots
Oldest local snapshot: 2023-10-29 20:12:56
Last local snapshot: 2023-11-14 19:19:09
Performance:
System Load: 2.34 (1 min ago) 1.97 (5 min ago) 1.81 (15 min ago)
Nominal I/O usage: 6.80 MB/s
File system: 121.40 seconds (timed out)
Write speed: 33 MB/s
Read speed: 35 MB/s
CPU Usage Snapshot:
Type Overall
System: 3 %
User: 11 %
Idle: 86 %
Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)
corespotlightd 17.86 % (Apple)
EtreCheckPro 14.06 % (Etresoft, Inc.)
WindowServer 6.86 % (Apple)
com.apple.WebKit.WebContent (3) 5.50 % (Apple)
nsurlsessiond (2) 3.90 % (Apple)
Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location)
EtreCheckPro 849 MB (Etresoft, Inc.)
com.apple.WebKit.WebContent (3) 416 MB (Apple)
AppleSpell 242 MB (Apple)
System Settings 167 MB (Apple)
Safari 164 MB (Apple)
Top Processes Snapshot by Network Use:
Process Input / Output (Source - Location)
nsurlsessiond 14 MB / 330 KB (Apple)
mDNSResponder 783 KB / 328 KB (Apple)
apsd 48 KB / 323 KB (Apple)
rapportd 206 KB / 14 KB (Apple)
Safari 7 KB / 13 KB (Apple)
Top Processes Snapshot by Energy Use:
Process (count) Energy (0-100) (Source - Location)
WindowServer 4 (Apple)
corespotlightd 3 (Apple)
com.apple.WebKit.WebContent (3) 3 (Apple)
nsurlsessiond (2) 1 (Apple)
Safari 1 (Apple)
Virtual Memory Information:
Physical RAM: 16 GB
Free RAM: 2.48 GB
Used RAM: 5.94 GB
Cached files: 7.58 GB
Available RAM: 10.06 GB
Swap Used: 0 B
Software Installs (past 60 days):
Install Date Name (Version)
2023-10-27 macOS 14.1 (14.1)
2023-10-27 MRTConfigData (1.93)
2023-10-27 XProtectPayloads (118)
2023-11-11 XProtectPlistConfigData (2175)
Diagnostics Information (past 7-30 days):
2023-11-14 19:44:54 fileproviderd - High CPU Use
Executable: /System/Library/Frameworks/FileProvider.framework/Support/fileproviderd
2023-11-14 19:44:46 photoanalysisd - High CPU Use (2 times)
Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd
2023-11-14 19:30:53 Google Chrome.app - Hang (3 times)
Executable: /Applications/Google Chrome.app
2023-11-14 19:29:22 Finder.app - Hang (2 times)
Executable: /System/Library/CoreServices/Finder.app
2023-11-14 19:17:02 Mail.app - Hang
Executable: /System/Applications/Mail.app
2023-11-14 19:16:50 Messages.app - Hang
Executable: /System/Applications/Messages.app
2023-11-13 18:43:52 universalaccessd - High CPU Use
Executable: /usr/sbin/universalaccessd
2023-11-10 16:18:36 signpost_reporter - High CPU Use
Executable: /usr/libexec/signpost_reporter
End of report
EtreCheck Report
EtreCheckPro version: 6.8.3 (68032)
Report generated: 2023-11-14 20:17:22
Download EtreCheckPro from https://etrecheck.com
Runtime: 8:22
Performance: Poor
Problem: Computer is too slow
Description:
M
DER freezes ALL the time or I get a grey screen. I lost all of my docu
ments due to apple support a few weeks ago and apple genius basically
told me this computer is jink and I should buy a new one. Meanwhile my
2009 is a tank and still runs ALL of my design software I just can’t
update anything or sync anything with it. Very frustrating. If I didn’
t dislike Bill Gates so much I would consider a PC and windows based d
evice. This computer has NEVER been up to Apple standard as I have bee
n using them since the late 90s.
Major Issues:
Anything that appears on this list needs immediate attention.
Failing hard drive - This computer has a hard drive that appears to be failing.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
Apps hanging - There have been numerous app hangs.
Limited permissions - More information may be available with Full Disk Access.
Hardware Information:
iMac (Retina 4K, 21.5-inch, 2019)
Status: Supported
iMac Model: iMac19,2
3 GHz 6-Core Intel Core i5 (i5-8500) CPU: 6-core
16 GB RAM - Upgradeable by an Apple Authorized Service Provider
BANK 0/ChannelA-DIMM0 - 8 GB DDR4 2667
BANK 2/ChannelB-DIMM0 - 8 GB DDR4 2667
Video Information:
Radeon Pro 560X - VRAM: 4 GB
iMac (built-in) 4096 x 2304
Drives:
disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical - 5400 RPM)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 [APFS Fusion Drive] 1000.00 GB
disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes)
disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (124.42 GB used)
disk2s2 (APFS) [APFS Container] (9.89 GB used)
disk2s2s1 - Macintosh HD (APFS) [APFS Snapshot] (9.89 GB used)
disk2s3 - Preboot (APFS) [APFS Preboot] (2.02 GB used)
disk2s4 - Recovery (APFS) [Recovery] (1.22 GB used)
disk2s5 - VM (APFS) [APFS VM] (1 MB used)
disk2s6 - Update (APFS) (6 MB used)
disk1 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x2 NVM Express
disk1s1 - EFI [EFI] 315 MB
disk1s2 [APFS Fusion Drive] 27.69 GB
disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes)
disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (124.42 GB used)
disk2s2 (APFS) [APFS Container] (9.89 GB used)
disk2s2s1 - Macintosh HD (APFS) [APFS Snapshot] (9.89 GB used)
disk2s3 - Preboot (APFS) [APFS Preboot] (2.02 GB used)
disk2s4 - Recovery (APFS) [Recovery] (1.22 GB used)
disk2s5 - VM (APFS) [APFS VM] (1 MB used)
disk2s6 - Update (APFS) (6 MB used)
Mounted Volumes:
disk2s1 - Macintosh HD - Data [APFS Virtual drive]
Filesystem: APFS
Mount point: /System/Volumes/Data
Fusion drive
Used: 124.42 GB
Shared values
Size: 1.03 TB
Free: 885.64 GB
Available: 983.01 GB
disk2s2s1 - Macintosh HD [APFS Snapshot]
Filesystem: APFS
Mount point: /
Fusion drive
Read-only: Yes
Used: 9.89 GB
Shared values
Size: 1.03 TB
Free: 885.64 GB
Available: 983.01 GB
disk2s3 - Preboot [APFS Preboot]
Filesystem: APFS
Mount point: /System/Volumes/Preboot
Fusion drive
Used: 2.02 GB
Shared values
Size: 1.03 TB
Free: 885.64 GB
Available: 983.01 GB
disk2s5 - VM [APFS VM]
Filesystem: APFS
Mount point: /System/Volumes/VM
Fusion drive
Used: 1 MB
Shared values
Size: 1.03 TB
Free: 885.64 GB
Available: 983.01 GB
disk2s6 - Update
Filesystem: APFS
Mount point: /System/Volumes/Update
Fusion drive
Used: 6 MB
Shared values
Size: 1.03 TB
Free: 885.64 GB
Available: 983.01 GB
Network:
Interface en0: Ethernet
Interface bridge0: Thunderbolt Bridge
Interface en1: Wi-Fi
802.11 a/b/g/n/ac
System Software:
macOS Sonoma 14.1 (23B74)
Time since boot: Less than an hour
Notifications:
EtreCheckPro.app
one notification
Security:
Gatekeeper: App Store and identified developers
System Integrity Protection: Enabled
Antivirus software: Apple
Applications:
523 apps
3 x86-only apps
2 unsigned apps
System Launch Daemons:
[Not Loaded] 43 Apple tasks
[Loaded] 190 Apple tasks
[Running] 163 Apple tasks
[Other] 4 Apple tasks
System Launch Agents:
[Not Loaded] 22 Apple tasks
[Loaded] 209 Apple tasks
[Running] 190 Apple tasks
User Launch Agents:
[Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2023-11-13)
Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2
[Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-11-13)
[Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-11-13)
App Extensions:
QuickLook Previews:
EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app
com.etresoft.etrecheck4 *.etrecheck
Backup:
Time Machine information is limited without Full Disk Access
Destinations:
T******************s [Local] (Last used)
3 local snapshots
Oldest local snapshot: 2023-10-29 20:12:56
Last local snapshot: 2023-11-14 19:19:09
Performance:
System Load: 2.34 (1 min ago) 1.97 (5 min ago) 1.81 (15 min ago)
Nominal I/O usage: 6.80 MB/s
File system: 121.40 seconds (timed out)
Write speed: 33 MB/s
Read speed: 35 MB/s
CPU Usage Snapshot:
Type Overall
System: 3 %
User: 11 %
Idle: 86 %
Top Processes Snapshot by CPU:
Process (count) CPU (Source - Location)
corespotlightd 17.86 % (Apple)
EtreCheckPro 14.06 % (Etresoft, Inc.)
WindowServer 6.86 % (Apple)
com.apple.WebKit.WebContent (3) 5.50 % (Apple)
nsurlsessiond (2) 3.90 % (Apple)
Top Processes Snapshot by Memory:
Process (count) RAM usage (Source - Location)
EtreCheckPro 849 MB (Etresoft, Inc.)
com.apple.WebKit.WebContent (3) 416 MB (Apple)
AppleSpell 242 MB (Apple)
System Settings 167 MB (Apple)
Safari 164 MB (Apple)
Top Processes Snapshot by Network Use:
Process Input / Output (Source - Location)
nsurlsessiond 14 MB / 330 KB (Apple)
mDNSResponder 783 KB / 328 KB (Apple)
apsd 48 KB / 323 KB (Apple)
rapportd 206 KB / 14 KB (Apple)
Safari 7 KB / 13 KB (Apple)
Top Processes Snapshot by Energy Use:
Process (count) Energy (0-100) (Source - Location)
WindowServer 4 (Apple)
corespotlightd 3 (Apple)
com.apple.WebKit.WebContent (3) 3 (Apple)
nsurlsessiond (2) 1 (Apple)
Safari 1 (Apple)
Virtual Memory Information:
Physical RAM: 16 GB
Free RAM: 2.48 GB
Used RAM: 5.94 GB
Cached files: 7.58 GB
Available RAM: 10.06 GB
Swap Used: 0 B
Software Installs (past 60 days):
Install Date Name (Version)
2023-10-27 macOS 14.1 (14.1)
2023-10-27 MRTConfigData (1.93)
2023-10-27 XProtectPayloads (118)
2023-11-11 XProtectPlistConfigData (2175)
Diagnostics Information (past 7-30 days):
2023-11-14 19:44:54 fileproviderd - High CPU Use
Executable: /System/Library/Frameworks/FileProvider.framework/Support/fileproviderd
2023-11-14 19:44:46 photoanalysisd - High CPU Use (2 times)
Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd
2023-11-14 19:30:53 Google Chrome.app - Hang (3 times)
Executable: /Applications/Google Chrome.app
2023-11-14 19:29:22 Finder.app - Hang (2 times)
Executable: /System/Library/CoreServices/Finder.app
2023-11-14 19:17:02 Mail.app - Hang
Executable: /System/Applications/Mail.app
2023-11-14 19:16:50 Messages.app - Hang
Executable: /System/Applications/Messages.app
2023-11-13 18:43:52 universalaccessd - High CPU Use
Executable: /usr/sbin/universalaccessd
2023-11-10 16:18:36 signpost_reporter - High CPU Use
Executable: /usr/libexec/signpost_reporter
End of report
