Hello everyone,
Brand new to the forum today as I’ve come across a serious issue with my MBP. The computer is COMPLETELY UNRESPONSIVE. So here’s the story.
Two days ago I had an automatic update scheduled for the newest batch of updates for Catalina. The update was set to install overnight as usual. Fast forward to later that same night I was using the computer and it was probably around the time the update would have been set to install. The computer had a low charge but I wasn’t paying attention to it as I was preoccupied with something else. The computer shut off randomly and I didn’t think much of it I figured it probably just died I’ll charge it in the morning.
So now its the next day and I open up the computer to charge it and boot it up and at this point forgetting about the update. I plug in the charger and hear the noise that verifies it’s charging. Cool. Now I’m trying to boot up the computer and nothing is happening. I can hear the charging sound whenever I plug the cable in so I know it has power. I searched high and low through trouble shooting and websites for reboot instructions SMC resets and the PRAM reset. I performed all of these key combinations with no luck at all. No display, no disk drive sound, no fans, no lights, nothing but the charging sound. The only way I can tell that it’s turning on and off if is because I have a USB adapter that has a light on it and turns on and off as I try to power it up/down with the power button. So this is telling The usb bus is still powered. Currently I have 2 usb devices plugged in that are powered in an attempt to completely discharge the battery but seems to be taking forever. This computer was functioning completely normally ever since I’ve had it. I’ve never had an issue with it and has always ran perfect. I’ve contacted Apple and went through the same things I had already tried myself. The rep chalked it up to the screen not functioning properly and claimed that I would have to send it in for repair but I really cant understand how that would fix the problem. I also spoke to an independent Apple service center that claimed that my issue sounds software related but until I was able to drop it off, wait potentially over a week for them to look at it and then potentially have to pay an excessive amount of money to fix a software problem that isn’t covered by Apple warranty or Apple care is just too over the top in my opinion.
Can anyone please, please help bring some clarity to the situation before I drive off a cliff because this all really just makes no sense to me and now my only computer is broken for actually no reason other than it just feels like being broken
thank you
Brand new to the forum today as I’ve come across a serious issue with my MBP. The computer is COMPLETELY UNRESPONSIVE. So here’s the story.
Two days ago I had an automatic update scheduled for the newest batch of updates for Catalina. The update was set to install overnight as usual. Fast forward to later that same night I was using the computer and it was probably around the time the update would have been set to install. The computer had a low charge but I wasn’t paying attention to it as I was preoccupied with something else. The computer shut off randomly and I didn’t think much of it I figured it probably just died I’ll charge it in the morning.
So now its the next day and I open up the computer to charge it and boot it up and at this point forgetting about the update. I plug in the charger and hear the noise that verifies it’s charging. Cool. Now I’m trying to boot up the computer and nothing is happening. I can hear the charging sound whenever I plug the cable in so I know it has power. I searched high and low through trouble shooting and websites for reboot instructions SMC resets and the PRAM reset. I performed all of these key combinations with no luck at all. No display, no disk drive sound, no fans, no lights, nothing but the charging sound. The only way I can tell that it’s turning on and off if is because I have a USB adapter that has a light on it and turns on and off as I try to power it up/down with the power button. So this is telling The usb bus is still powered. Currently I have 2 usb devices plugged in that are powered in an attempt to completely discharge the battery but seems to be taking forever. This computer was functioning completely normally ever since I’ve had it. I’ve never had an issue with it and has always ran perfect. I’ve contacted Apple and went through the same things I had already tried myself. The rep chalked it up to the screen not functioning properly and claimed that I would have to send it in for repair but I really cant understand how that would fix the problem. I also spoke to an independent Apple service center that claimed that my issue sounds software related but until I was able to drop it off, wait potentially over a week for them to look at it and then potentially have to pay an excessive amount of money to fix a software problem that isn’t covered by Apple warranty or Apple care is just too over the top in my opinion.
Can anyone please, please help bring some clarity to the situation before I drive off a cliff because this all really just makes no sense to me and now my only computer is broken for actually no reason other than it just feels like being broken
thank you