Product Information | ||
| Warranty Status: Out of Warranty (OW) | ||
Canada | Model: MacBook Pro (13-inch, 2019, 2 TBT3) |
Let me explain the issue - Apple's diagnosis and tell me what you think.
2 weeks ago I opened the display on my MBP and the screen was completely filled with digital artifacts. it had to be hard-powered off then back on and worked fine.
Throughout that week that happened occasionally, every day or two.
This week the screen started just going completely black when opening the display - but the display backlight was on (and the keyboard lighting etc)
I then realized that I can use the laptop, if I only open the display halfway. Then it's fine. If you open it any further than halfway the screen goes black. If you lower it a bit, the screen will come back on working ok.
the angle of the laptop doesn't matter. Whether it's sitting flat, slanted in a stand, upside down - this is how it behaves.
I took it to Apple who said it is either:
1. Cost $0 = Reseat display ribbon cable
2. Cost $120 = Replace display ribbon cable
3. Cost $850 = Replace entire display
She said this laptop is not affected by any flex cable issues that would result in a free repair/replacement cable.
I left it with them.
I received a call a two hours later saying they tried a replacement cable but the issue remains the same - therefor I would have to have the entire display replaced.
Just looking for opinions on if people think the entire display would need replacing with the issues the MBP is exhibiting. Essentially - do you believe Apple?
For the record I will not be replacing the display. it still works fine connected to an external monitor - or just opening the display half-way.
