2019 mbp battery experience at apple

[dukebound85]

My 2019 16" mbp currently ha a battery health of 81% and does not last as long as I would like

I had chatted with apple prior to making the 1.5 hr trek to the apple store and they said that a battery could be replaced even if not saying "service battery" or under 80%

Lo and behold, I go to the store and they all me that the $249 battery replacement price is only applicable for if under 80% and that if I wished to get a new battery, it would involve a top case replacement and be around $700 to have done

This was shocking to me.. That is damn near the price of a new MacBook air

Does this resonate with anyone? I was hoping I could have a new battery for the $250 price, which was already pricy imo

 

[Fishrrman]

It's been posted here numerous times that the $249 Apple battery replacement was only honored when the battery had dropped below 80% of "original capacity".

Although I've never had it done, I'm going to take A GUESS that they might offer it earlier, IF the battery in question was showing signs of "swelling up".

If you've got a battery that's at 81%, and if yours shows no swelling, than you'd best wait until it's down to 78-79% and try again...

 

[dukebound85]

I just had my iPhone battery replaced at 84% health at the same apple store at the same time they denied my replacing of the mbp battery at 81% health

The website that show the estimates have the same wording and I do not understand why they are handed differenly

What about iPads? are they able to be replaced if not under 80% like phones apparently or do they reject like they do for mbp's?

 

[Terry_Wu]

You can report the question as "performance is worse than before" and go to the store and tell them maybe that's because of the poor battery, this may work.