26 hours to dianose and replace a faulty optical drive....I'm impressed

[Thomas Davie]

First off, I'll state that even thoug my iMac was exactly 1 month old when the problem occured, I suspect that the fault may lie with me. Despite that, I was not charged.

I was playing a CD intensive game in VMWare Fusion, and I didn't like how the CD was constantly getting accessed, so I downloaded a utility that skipped the constant CD checks (yes the game was installed to the hard drive), and it worked for a while. Long story short; the game locked up, I hit ctrl-alt-del, and although the game quit, VMWare locked up; so I force quit that via activity monitor, but thenn OS X locked up, so I powered down, and it took about 5 minutes to boot up, Upon bootup, OS X did not recognize the DVD drive (reported it as a DVR-K16 when it should have been a DVR-K06), and niehter did Win XP.

I wrote up a report after calling Apple, packaged my iMac up, and took it in to the repair centre, giving them my detailed report.

I have the iMac and a new DVD drive back 26 hours after bringing it in.

Just thought I would let any lurkers know about the quality of service I received.

And yes, this prompted me to call and order Applecare.

Tom

 

[RedTomato]

Congrats on getting good service.

And no it wasn't your fault. What you did shouldn't have harmed the drive.

I'm pretty sure there isn't any normal software that can damage an optical drive.

(not counting specially built malicious software written with the specific aim of damaging a component, or trying to flash a drive with the wrong firmware etc)