27" iMac i5 Broken Screen

[lardawg64]

Out of the box my new i5 has cracked screen. Not the lower left hand corner as reported on the i7s, but an 18" curved crack from center bottom to lower right. This is a custom unit with 2TB HD and 8GB RAM.

Looks like another 2-3 weeks to have Apple solve the problem.

 

[flopticalcube]

How unlucky! Welcome to the forums, BTW. Its just unfortunate that you had such a bad first experience. Apple usually sets things right, however so you should be OK. Is this your first Mac?

 

[Eidorian]

We're waiting for pictures.

 

[Michaelgtrusa]

Take it to the apple store for replacement. Their have been reports of this, but rare.

 

[lardawg64]

We're waiting for pictures.

As a Newbie, not sure if I can attach pix or how to do it. I have four shots, but they're 1-2 MB each.

 

[lardawg64]

How unlucky! Welcome to the forums, BTW. Its just unfortunate that you had such a bad first experience. Apple usually sets things right, however so you should be OK. Is this your first Mac?

No, owned Macs since 1988.

 

[Einz]

Get use to it. People buying plasma TV have been having the same problem for years. The bigger the screen the greater chance of getting a broken glass from handling.

The numbers are very small, unless you happens to be one of the statistic.

 

[Bryan Bowler]

Get use to it. People buying plasma TV have been having the same problem for years. The bigger the screen the greater chance of getting a broken glass from handling.

I think this is spot-on. Larger screen made of glass probably receives more torque during shipping. I'm not surprised at all that there has been a few cracked screens.

OP, sorry to hear about your bad luck! I too would be bummed...

Bryan