4 day old MBP 16 M1p Display Faulty

[Hallstar]

4 days ago I received my new 16” MacBook Pro M1 Pro purchased from the Apple refurbished store.

Today, whilst browsing the net, a line suddenly appeared vertically across the display.

Has anyone experienced this with the same or similar model?

I am led to believe that the Apple refurbished devices are subject to stringent quality checks and am surprised and disappointed that my device has displayed a fault such as this, more so after 81 hours of ownership.

Am I wrong to feel a loss of faith in the device? Will Apple replace the entire MBP in full?

 

[Mlrollin91]

Seems like just a dud. Apple's refurbs are top notch. Its a brand new screen, new case and new battery. Only the remaining internals are refurbished. This could have happened to someone with a brand new unit as well. You have 14-days to return, so I would just return and re-order.

 

[DeltaMac]

The warranty is same as for a new device.
You can certainly return.
Or, keep it, and get the display repaired under warranty.

 

[Hallstar]

Just run a diagnostic check and it’s returned two faults - neither related to display.

 

[DeltaMac]

A line on the display would not be reported by the diagnostic. But, you know it is there.
So, that's 3 faults for you to report to Apple.

 

[chrfr]

Am I wrong to feel a loss of faith in the device? Will Apple replace the entire MBP in full?

I'd return this one, noting that it's defective in multiple ways, but you should call Apple and see what your options are.

 

[JPack]

Seems like just a dud. Apple's refurbs are top notch. Its a brand new screen, new case and new battery. Only the remaining internals are refurbished.

None of that is true.

 

[JPack]

Just run a diagnostic check and it’s returned two faults - neither related to display.

With so many errors, I wouldn’t be surprised if the thing was dropped or liquid damaged. At least it wasn’t iCloud locked like some refurbs from Apple.

 

[Mlrollin91]

None of that is true.

Since when? I’ll admit I haven’t purchased a refurb Mac in quite a few years but it was true at one point. Just like iOS devices.

 

[Fishrrman]

Send it back while you still have return privileges.

Nothing more to say beyond that.

 

[JPack]

Since when? I’ll admit I haven’t purchased a refurb Mac in quite a few years but it was true at one point. Just like iOS devices.

Since never. Mac refurb products have never been guaranteed a new battery, chassis, or display. Apple doesn’t make any of those claims.

Refurb iOS devices are guaranteed a new battery and chassis only, but not a new display.

 

[Mlrollin91]

Since never. Mac refurb products have never been guaranteed a new battery, chassis, or display. Apple doesn’t make any of those claims.

Refurb iOS devices are guaranteed a new battery and chassis only, but not a new display.

Good to know. Guess this is how misinformation spreads. I was told by Apple employees years ago that Macs get the same treatment as iOS devices - and that “outer shell” as mentioned on Apple’s website also includes the screen - as that’s the outer front shell of the device.

 

[chrfr]

Since never. Mac refurb products have never been guaranteed a new battery, chassis, or display. Apple doesn’t make any of those claims.

Refurb iOS devices are guaranteed a new battery and chassis only, but not a new display.

Apple used to confirm a new battery on Macs, but they don't anymore. Refer to this Internet archive page from 2019: Why Refurbished - Apple (archive.org)
"You will receive a “like new” device that has been thoroughly cleaned, with new battery and outer shell, and genuine Apple parts (if needed)."
Apple no longer makes that commitment on Macs.

 

[Mlrollin91]

Apple used to confirm a new battery on Macs, but they don't anymore. Refer to this Internet archive page from 2019: Why Refurbished - Apple (archive.org)
"You will receive a “like new” device that has been thoroughly cleaned, with new battery and outer shell, and genuine Apple parts (if needed)."
Apple no longer makes that commitment on Macs.

Thank you for posting and confirming I’m not crazy. So the same that claim was made for iOS devices. Exactly as Apple informed me.

 

[JPack]

Apple used to confirm a new battery on Macs, but they don't anymore. Refer to this Internet archive page from 2019: Why Refurbished - Apple (archive.org)
"You will receive a “like new” device that has been thoroughly cleaned, with new battery and outer shell, and genuine Apple parts (if needed)."
Apple no longer makes that commitment on Macs.

Thank you for posting and confirming I’m not crazy. So the same that claim was made for iOS devices. Exactly as Apple informed me.

No, that's not correct. That claim was never made for Macs, only for iOS devices. Think about it, a new outer shell would mean a new display and keyboard (top case) on a MacBook.

Many people think the iOS claim applies to Mac, but not true.

 

[JPack]

Thank you for posting and confirming I’m not crazy. So the same that claim was made for iOS devices. Exactly as Apple informed me.

You've been misinformed. You can read the exact text that Apple applies to all Mac here, starting from 2007.

Apple Certified Refurbished Products

 

[chrfr]

No, that's not correct. That claim was never made for Macs, only for iOS devices. Think about it, a new outer shell would mean a new display and keyboard (top case) on a MacBook.

Many people think the iOS claim applies to Mac, but not true.

The quote I pasted in is directly from the archive of Apple's site in 2019. You're incorrect here, not me. The butterfly keyboard Macs were so problematic, I am sure they all got new keyboards every time one was sold as a refurb.

 

[JPack]

The quote I pasted in is directly from the archive of Apple's site in 2019. You're incorrect here, not me. The butterfly keyboard Macs were so problematic, I am sure they all got new keyboards every time one was sold as a refurb. View attachment 2241506

LOL. You conveniently left out the “if needed” text from Apple. In other words, not every Mac got a new battery and shell. They got one if needed, but no guarantees.

Do you seriously believe refurb Macs got a new battery in 2019, but somehow decided later it was no longer needed?

Use common sense. The outer shell includes the display. You can’t separate it. Apple doesn’t give a new display with a refurb product.

 

[Allen_Wentz]

4 days ago I received my new 16” MacBook Pro M1 Pro purchased from the Apple refurbished store.

Today, whilst browsing the net, a line suddenly appeared vertically across the display.

Has anyone experienced this with the same or similar model?

I am led to believe that the Apple refurbished devices are subject to stringent quality checks and am surprised and disappointed that my device has displayed a fault such as this, more so after 81 hours of ownership.

Am I wrong to feel a loss of faith in the device? Will Apple replace the entire MBP in full?

The OP makes no sense. Anyone who gets an anomalous box from a company like Apple with excellent return policies should just return it ASAP, not waste time creating an online chat of "what if?" about it.

If the return process falls down or gets otherwise interesting, then chat about it.

 

[okkibs]

LOL. You conveniently left out the “if needed” text from Apple

There is a comma. Otherwise the sentence wouldn't make sense. Otherwise it could just state that it comes with replaced parts as needed. Why explicitely mention the new battery and housing. The if needed is related only to "and genuine Apple parts".

 

[JPack]

There is a comma. Otherwise the sentence wouldn't make sense. Otherwise it could just state that it comes with replaced parts as needed. Why explicitely mention the new battery and housing. The if needed is related only to "and genuine Apple parts".

It’s a complete sentence. It wouldn’t make sense to say “battery (if needed), chassis (if needed), keyboard (if needed)…”

They explicitly mention battery and chassis because those are consumable parts. You can’t wear out a display or the logic board. Batteries have limited chemical life. Chassis can get scratches.

 

[Hallstar]

The OP makes no sense. Anyone who gets an anomalous box from a company like Apple with excellent return policies should just return it ASAP, not waste time creating an online chat of "what if?" about it.

If the return process falls down or gets otherwise interesting, then chat about it.

Or, the OP (me!) could reach out to relevant communities to determine if any one else has experienced the same problem. To maybe learn of solutions, or considerations for when engaging with Apple.

Have you not just wasted a similar amount of time writing a post complaining that someone has written a post of which you chose to read?!!

 

[JPack]

There is a comma. Otherwise the sentence wouldn't make sense. Otherwise it could just state that it comes with replaced parts as needed. Why explicitely mention the new battery and housing. The if needed is related only to "and genuine Apple parts".

To put this silly argument to rest, you can compare this refurb 2017 MacBook Pro to iPhone 13.



See what's included in iPhone but missing from the MacBook listing?



I know some of you want to believe Macs come with all new chassis, battery, display, and bypass common sense, but reality is what it is.

 

[okkibs]

It’s a complete sentence. It wouldn’t make sense to say “battery (if needed), chassis (if needed), keyboard (if needed)…”

They explicitly mention battery and chassis because those are consumable parts.

The chassis is a consumable part, right.

 

[JPack]

The chassis is a consumable part, right.

That's correct. iPhone has an oleophobic coating on the rear glass. Stainless steel parts are PVD coated, which are not permanent.

Legal - iOS Warranty Document Us - Apple

www.apple.com

"This Warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time [...]"

I'm pretty surprised by the lack of knowledge here.