iCloud 4TB iCloud Storage and Apple One not working.

[Trhodezy]

Hey all,

I'm at witts-end with this and have elected to ask the MacRumours hive-mind!

I have an AppleID xxx@gmail.com and an iCloud account (xxx@me.com). I purchased Apple One on my AppleID and moved the storage to the iCloud account. I run a media company and jumped at the thought of upgrading to 4TB, but when I go to upgrade to "stack" the 2TB on top of the 2TB already provided by Apple One; it replaces the 2TB Apple One instead.

Has anyone come up with a fix for this at all? Apple support are about a useful as the shrugging person emoji or Boris Johnson's barber. HELP PLEASE!

Cheers,
TR.

 

[SoloStyle]

Following this because I am in the same situation. I use different emails for Apple ID and iCloud account. If I subscribe to the Apple One, can I designate which email gets the iCloud storage? How does that work?

 

[Trhodezy]

No further forward here this far, sorry mate. Requested a call back from Apple Senior Technicians for an answer. Fingers crossed will update if it becomes clearer!

 

[shuurajou]

Hey all,

I'm at witts-end with this and have elected to ask the MacRumours hive-mind!

I have an AppleID xxx@gmail.com and an iCloud account (xxx@me.com). I purchased Apple One on my AppleID and moved the storage to the iCloud account. I run a media company and jumped at the thought of upgrading to 4TB, but when I go to upgrade to "stack" the 2TB on top of the 2TB already provided by Apple One; it replaces the 2TB Apple One instead.

Has anyone come up with a fix for this at all? Apple support are about a useful as the shrugging person emoji or Boris Johnson's barber. HELP PLEASE!

Cheers,
TR.

A slightly off topic question. I wanted to know your experience.

I, like you, had an iCloud account with my iCloud storage, coming back from the days of MobileMe, and an iTunes Apple ID I used for purchases, etc.

Apple Support said when I allocate my Apple One storage to my iCloud account it'll cancel the storage plan and I'll lose my data? I can't imagine that's right... but I can't afford to take chances and lose many one-in-a-lifetime family photos. Was your data protected?

 

[Trhodezy]

A slightly off topic question. I wanted to know your experience.

I, like you, had an iCloud account with my iCloud storage, coming back from the days of MobileMe, and an iTunes Apple ID I used for purchases, etc.

Apple Support said when I allocate my Apple One storage to my iCloud account it'll cancel the storage plan and I'll lose my data? I can't imagine that's right... but I can't afford to take chances and lose many one-in-a-lifetime family photos. Was your data protected?

What an odd thing for support to say, may I suggest getting back in touch with hem and see if a different adviser can confirm?

I didn't lose any data when switching over. Nothing. I find it very hard to believe what the adviser has said to be true, they must be misinformed!

This is the only information I can find in form of a support doc. https://support.apple.com/en-gb/HT211784

 

[jigzaw]

I'm thoroughly confused and oddly I have the opposite problem in that I HAVE 4TB and only wanted 2. I had the 2TB storage plan before I signed up for the premium Apple One, assuming Apple One would fold my 2TB into it the way it folded in my previous Music and News subscriptions.

But nope, I'm paying for Apple One AND the 2 TB storage I had before for a total of 4TB storage, and it's not letting me cancel my $9.99 2 TB plan. When I select the "None" option on the Manage screen, it grays out the Done button.

I don't get it. I have 200 gigs on there. Am I wrong to assume Apple One should just take over my current data? Or do I really need to download all that data to local storage and delete it from iCloud, cancel the standalone 2TB subscription, and then re-upload my data? That seems ludicrous.


EDIT - My 2TB plan now says "expires 12/28" so maybe my attempt to cancel it worked? Not sure. We'll see what happens on the 28th.

 

[DotCom2]

I'm thoroughly confused and oddly I have the opposite problem in that I HAVE 4TB and only wanted 2. I had the 2TB storage plan before I signed up for the premium Apple One, assuming Apple One would fold my 2TB into it the way it folded in my previous Music and News subscriptions.

But nope, I'm paying for Apple One AND the 2 TB storage I had before for a total of 4TB storage, and it's not letting me cancel my $9.99 2 TB plan. When I select the "None" option on the Manage screen, it grays out the Done button.

I don't get it. I have 200 gigs on there. Am I wrong to assume Apple One should just take over my current data? Or do I really need to download all that data to local storage and delete it from iCloud, cancel the standalone 2TB subscription, and then re-upload my data? That seems ludicrous.


EDIT - My 2TB plan now says "expires 12/28" so maybe my attempt to cancel it worked? Not sure. We'll see what happens on the 28th.

So today is the 28th. What happened? Seriously interested here.