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5.1 Bricked Watch - Apple Logo screen burn-in?
- Thread starter cnharris
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Did that. It is definitely bricked. Waiting for 5.1.1. In the meantime, curious if my screen is ok after the apple logo was showing for ~8 hours
You will have to send it back to Apple to have it reset. If they don't just send a replacement watch and it has caused burn-in I'm sure it would fail the post fix inspection anyway.
Was your replacement a brand new retail box watch? I’m curious if we’re at least getting new chargers and bands after this hassle.
Yes it was new, watch only. Others have posted they received white box refurbished.
Thanks. I was wondering if they’d send a whole new watch (with new band and charger) since they didn’t want the old band and charger returned with the bricked watch.
White box does not necessarily mean refurb. Around launch times, they historically package brand new replacement products in white boxes with no accessories because they are meant to replace new defective products where the consumer already has the accessories. A refurb for sale on apple.com would come in a white box, with accessories.
And even if you did get a refurb, you would not be able to tell the difference.
Why isn't Macrumors reporting this as an issue?
It resulted in the update being pulled.
Many people have had their watched bricked.
Why would you think you are getting new bands and chargers. Were your defective. You just return the watch.
I was just curious. If they're sending brand new retail boxed watches, then they automatically include a band and charger. I'd think that it's the very least that they could do after all of the time and inconvenience getting this fixed. Also, when you trade your watch into the Apple Giveback program, you keep your old charger and band and still get a new charger and band on the new watch. So I wouldn't have been surprised if this worked the same.
I wasn't supposed to send anything back except the watch, or at least that's what the directions that I received specifically stated. The return packaging that they sent me didn't even include a place for the band. Maybe it's different depending on the band. Mine was a Nike sport band.
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I never implied that I was surprised, nor that I expected it to work that way. I was just asking for a non-tool answer from someone that completed the process. I guess I should've specified that.
After some back and forth, including "I understand the week wait if I broke it, but you guys broke it." and showing an apology reply from Craig Federighi, the Apple Store (Boylston) in Boston, completely swapped my series 4 watch (not the band, charger) for a new one.