Actually, its never been dropped, always in its soft case that it came with, barely any scratches even on the back. I love my iPods, iPhone, and Mac and always take great care of them. This just happened. . . its weird too cause the black sloshes turn white when you have the apple logo on the screen? also that is not a crack in the screen, no cracks on it just so many dead pixels !!! Its been out of warranty for months, and it happened right after the warranty period ended which was the worst! Is there a program that I can download for free? And if not can someone link me to what they suggest? Please!!!