I need some advice on this. I recently joined my gf's iphone plan for a family plan with 700 shared minutes. She's on the 2g phone and I'm on the 3g. I have 200 text messages and she was signed up for 1500, so our bill should technically be 135 + tax (since she isnt charged for 3g data). Somehow My plan got charged as 71 dollars, and an adjustment of 52 dollars (??) no clue where either of those numbers came from. For some reason her text messaging stopped working for a 2 week period, and we went into the att store to find out what was wrong, and the guy claimed the data got canceled somehow. We asked if we were being charged for it, and he said no. I called ATT and the rep (who was very rude), told me that we canceled her data/text plan and was now being charged 409 dollars for that 2 week period, where her text stopped working. Neither of us canceled it, and I assume it was a glitch. The ATT rep told me all she could do was fill out an adjustment form and a team would contact us in 3-5 business days and they would discuss with me the remaining adjustment. I'm very unhappy about this, as well as how poorly the customer service rep treated me (Talking down to me). I'm going to the ATT store shortly to raise hell and I'll let you know what they say.
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$610 Bill for Data and Adjustments!
- Thread starter lianjie
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Go to store, raise hell. If that doesnt work, call att and raise hell. That always works.
Keep calling AT&T until you get someone that will fix it. Keep asking to talk with the supervisor. As painful as it is you will eventually get someone that can fix it. This is where AT&T really needs work. I don't think it's because their customer service stinks, everyones does, I just don't think the word is getting out to their employees very well. Talk to three different people and get three different answers. Whenever I deal with AT&T I make sure I get a name and position for the manager I am talking to so that I have leverage on the next call. I know it sucks but keep calling and griping until they remove the charges! Good luck and hopefully AT&T will eventually wake up and fix these problems!
Ok heres the update:
The first at&t rep over the phone pretty much refused to break down the billing for me to justify how our family plan of 700 minutes came out to 610 dollars. She repeatedly blew me off and told me that she'd just fill out a form and i'd be contacted within a few days.
So my girlfriend and I went to AT&T and the rep told us she couldn't adjust any billing there and briefly explained that somehow data got shut off and we got charged 400+ dollars for data. She was surprised that i told her the at&t rep over the phone wouldn't break the bill down for me and adjust it. So she called in and handed over the phone to us with the adjustment team.
The rep over the phone was very helpful and broke down every part of the bill. He explained every charge and why my phone was even being charged 133 (apparently it was 1 months service + another month of prorated charges + activation fee). He was able to track down the cause of the data plan being canceled. Apparently when I signed up somehow in their system it canceled my girlfriends data. For that 2 week period that her data was canceled she was being charged everytime she used the internet over the iphone. Which came out to $409 for just 2 weeks! Im a little shocked that the rep who originally turned back on her data after that 2 week period didn't raise any flags with those erroneous charges, even after we asked him if we were going to get charged.
So we were able to get the charges removed, and the rep said it would take effect in our bill later today. I guess it all depends on what rep you get on the phone, some rude, others helpful.
The first at&t rep over the phone pretty much refused to break down the billing for me to justify how our family plan of 700 minutes came out to 610 dollars. She repeatedly blew me off and told me that she'd just fill out a form and i'd be contacted within a few days.
So my girlfriend and I went to AT&T and the rep told us she couldn't adjust any billing there and briefly explained that somehow data got shut off and we got charged 400+ dollars for data. She was surprised that i told her the at&t rep over the phone wouldn't break the bill down for me and adjust it. So she called in and handed over the phone to us with the adjustment team.
The rep over the phone was very helpful and broke down every part of the bill. He explained every charge and why my phone was even being charged 133 (apparently it was 1 months service + another month of prorated charges + activation fee). He was able to track down the cause of the data plan being canceled. Apparently when I signed up somehow in their system it canceled my girlfriends data. For that 2 week period that her data was canceled she was being charged everytime she used the internet over the iphone. Which came out to $409 for just 2 weeks! Im a little shocked that the rep who originally turned back on her data after that 2 week period didn't raise any flags with those erroneous charges, even after we asked him if we were going to get charged.
So we were able to get the charges removed, and the rep said it would take effect in our bill later today. I guess it all depends on what rep you get on the phone, some rude, others helpful.
att has never been rude to me once.
i was on a cruise once and had 500+ dollars in roaming charges and i called and said i didnt know i was roaming, and they removed all of the charges.
i was on a cruise once and had 500+ dollars in roaming charges and i called and said i didnt know i was roaming, and they removed all of the charges.
This is just about the time all the buyers of the 3G will get their first bill. After having AT&T bend over backward explaining a couple of dollars of taxes and fees, and warning me about the $36 setup fee, I was shocked hear nothing about the fact that the first bill would cover 6+ weeks of service. So I was expecting something like $120 and it was more like $200.
They worry about a $1.25 fee, but have no idea that someone might keel over after seeing a 2 month bill right off the bat.
AT&T is CLUELESS.
I am not surprised they screwed up your changes.
They worry about a $1.25 fee, but have no idea that someone might keel over after seeing a 2 month bill right off the bat.
AT&T is CLUELESS.
I am not surprised they screwed up your changes.
Definitely, with AT&T you have to hound them. It's a shame, and their apparent lack of common sense is shocking! A large corporation should do better!