So here is my story:
I had a 2008 24 inch imac (3.06ghz C2D) and had some issues with it. First the hard drive failed, upon bringing it into the Apple store, they told me that they replaced the hard drive and screen (due to dust under it), however, this was not the case. What they had actually done is replace the entire unit and gave me a refurb which was previously registered to someone else (as evidenced by the registration info). A few months later, I had another issue, this time the logic board had failed and I once again had to lug this 20 pound beast through the largest mall in the city in order to get it to the Apple store (for the second time). I politely explained my discontent with this whole process, they did not inform me that the unit was a refurb and now it had failed yet again. Much to my surprise they offered me a replacement in the form of the i5 with a 1tb drive, 4 gigs of ram, the works.
Now here is the problem: I was not given any of the included dvds as they do a "like-for-like" swap only. This is now an issue because I can not install Snow Leopard from the retail dvd, nor can I install Leopard from my previous iMac disks. In addition to this, I do not have the correct drivers for a boot camp install. Thus I am stuck if I ever need to reinstall Snow Leopard or if I need to utilize boot camp (which I do).
Does anyone have any advice in this matter? Any help would be greatly appreciated! Thank you in advance
I had a 2008 24 inch imac (3.06ghz C2D) and had some issues with it. First the hard drive failed, upon bringing it into the Apple store, they told me that they replaced the hard drive and screen (due to dust under it), however, this was not the case. What they had actually done is replace the entire unit and gave me a refurb which was previously registered to someone else (as evidenced by the registration info). A few months later, I had another issue, this time the logic board had failed and I once again had to lug this 20 pound beast through the largest mall in the city in order to get it to the Apple store (for the second time). I politely explained my discontent with this whole process, they did not inform me that the unit was a refurb and now it had failed yet again. Much to my surprise they offered me a replacement in the form of the i5 with a 1tb drive, 4 gigs of ram, the works.
Now here is the problem: I was not given any of the included dvds as they do a "like-for-like" swap only. This is now an issue because I can not install Snow Leopard from the retail dvd, nor can I install Leopard from my previous iMac disks. In addition to this, I do not have the correct drivers for a boot camp install. Thus I am stuck if I ever need to reinstall Snow Leopard or if I need to utilize boot camp (which I do).
Does anyone have any advice in this matter? Any help would be greatly appreciated! Thank you in advance
