Hi All,
May someone help me clarify how to move forward with a repair on my MacBook 12" 2015. I sent it in to have the keyboard serviced because keys are repeating and some have completely seized but the service provider is now saying I am to pay for the service because of a dent to the corner of the case.
The dent happened years before the keys began to fail and have no link to the hardware failure plaguing the keyboards. There are no other hardware issues on the MacBook and it passed diagnostics.
Does all of this make sense or can I get in contact with Apple to follow up?
May someone help me clarify how to move forward with a repair on my MacBook 12" 2015. I sent it in to have the keyboard serviced because keys are repeating and some have completely seized but the service provider is now saying I am to pay for the service because of a dent to the corner of the case.
The dent happened years before the keys began to fail and have no link to the hardware failure plaguing the keyboards. There are no other hardware issues on the MacBook and it passed diagnostics.
Does all of this make sense or can I get in contact with Apple to follow up?