About AppleCare+

[daccg]

Hi everyone! I just got an iPhone 7 in Spain and would like to purchase AppleCare+ in the UK since this is where my permanent residency is. Nevertheless, I contacted Apple to purchase AppleCare+ over the phone and they told me that my phone is eligible but unfortunately I won’t be able to order express replacements since the phone wasn’t purchased in the UK.


I found the above very weird, especially because I used to have AppleCare+ on an iPhone bought in the UAE and I was able to request an express replacement.


Lastly, I’ve read the Terms and Conditions for AppleCare+ in the UK and they don’t mention any restriction.


Has anyone been in my situation, or at least a similar one? Does anyone know if what I was told was correct? It wouldn’t be the first time that a customer rep from Apple gives me inaccurate information.


Thanks in advance!

 

[Newtons Apple]

Hi everyone! I just got an iPhone 7 in Spain and would like to purchase AppleCare+ in the UK since this is where my permanent residency is. Nevertheless, I contacted Apple to purchase AppleCare+ over the phone and they told me that my phone is eligible but unfortunately I won’t be able to order express replacements since the phone wasn’t purchased in the UK.


I found the above very weird, especially because I used to have AppleCare+ on an iPhone bought in the UAE and I was able to request an express replacement.


Lastly, I’ve read the Terms and Conditions for AppleCare+ in the UK and they don’t mention any restriction.


Has anyone been in my situation, or at least a similar one? Does anyone know if what I was told was correct? It wouldn’t be the first time that a customer rep from Apple gives me inaccurate information.


Thanks in advance!

From what I understand, it can vary from country to country.

 

[Gav2k]

Being linked to a Spanish phone would mean you get covered under that countries tos.

 

[daccg]

Being linked to a Spanish phone would mean you get covered under that countries tos.

Right. In that case I will need to check if express replacement is available there... which I believe was the case.