Activation in store?

[BigPrince]

People are complaining that the online activation was a huge mess.

I wonder how well things would of gone had all the activation taken place in stores?

 

[brasscat]

People are complaining that the online activation was a huge mess.

I wonder how well things would of gone had all the activation taken place in stores?

It would have held up the process even worse, since the employees don't have any additional insider's access to aid in activation than the ATT Customer Support. At least activating at home clears out the stores a bit; There's clearly a lack of CSR support tools to assist customers in activation. That's an ATT issue.

 

[eddietr]

I don't think it was quite as big a mess as people think. The thing is you never hear from most of the people for whom it works, right?

I bought two, and activated them both with little trouble. The second one took a while (6-7 minutes), but I wouldn't call that a mess.

It would seem to me that the delays due to load on the AT&T system Friday night in particular would have happened either way.

What is certain, though, is those lines would have been very frustrating if each customer had to be activated. That would have taken forever.

 

[ssh]

It seems to me that the activation was just about as painless as it could be. I got to do it myself at home, I didn't have to deal with a less-than-clueful clerk at a cellular store, and it went without a hitch. I have heard that from a number of others who got phones this weekend.

I don't doubt that some have had issues, but compared to the activation issues with cell phones in general and given the number of iPhones that have been activated over the past three days, I'd say that the system worked pretty well. Room for improvement? Of course.