Activation Issues with iMessage & FaceTime - 27" iMac

[ElGranNate]

Hey, everyone.

I received my new 27" 5K Retina iMac yesterday, and I have been in the process of getting it all set up. I am not a complete newbie with iMacs or MBPs; I have used them before but never owned one personally prior to now.

I am having issues with logging into Messages and FaceTime with my Apple ID and password. I get a message stating there was an error during activation and it asks me to try again (snippet attached). I have not had much success. Is there something I am missing? Do I have to have an iPhone paired with my Apple ID to use these services?

Any help is much appreciated! Thanks in advance!

 

[komatsu]

Have you tried turning off iMessage and Facetime?

Go to > Settings > iMessage - turn off

Go to > Settings > Facetime - turn off

Then reboot your iMac.

Go to settings again and turn ON settings for iMessage and Facetime.

 

[ElGranNate]

Have you tried turning off iMessage and Facetime?

Go to > Settings > iMessage - turn off

Go to > Settings > Facetime - turn off

Then reboot your iMac.

Go to settings again and turn ON settings for iMessage and Facetime.

I am trying to activate them from my iMac as I do not have an iPhone. Your suggestion seems to suggest turning them off/on from an iPhone. Unless I am misunderstanding something...?

 

[komatsu]

sorry, I thought you had access to an iPhone or iPad, my mistake

 

[ElGranNate]

It's all good, Komatsu.

I ended up contacting Apple Support. It turns out that my Apple ID was locked for some reason. Hopefully it will get resolved in the next couple days.