iPad Activation Lock

[lindaleea]

Days ago, an ipad that I was lending to an elderly couple locked up. this was 4 months after I lent it to them and reset everything. Now 2 days latter, after sending in my receipt -- which is 10 years old -- I still do not have the ipad unlocked. I have not heard anything from apple. I have emailed acsupportcase@apple.com 4 times and called. This is ridiculous. This was not our fault, but an apple programming error. What if this happened in an apple office --- would they have to wait.

 

[willmtaylor]

Days ago, an ipad that I was lending to an elderly couple locked up. this was 4 months after I lent it to them and reset everything. Now 2 days latter, after sending in my receipt -- which is 10 years old -- I still do not have the ipad unlocked. I have not heard anything from apple. I have emailed acsupportcase@apple.com 4 times and called. This is ridiculous. This was not our fault, but an apple programming error. What if this happened in an apple office --- would they have to wait.

You are aware that it was the weekend, aren’t you?

 

[lindaleea]

This should be 24/7 support. Why do we have to wait the weekend. My work does not end on the weekends?

 

[MacDawg]

Sorry, I'll get right on it

 

[willmtaylor]

This should be 24/7 support. Why do we have to wait the weekend. My work does not end on the weekends?

Bc you paid for 24/7 support, right?

Or do you just inherently deserve it?

 

[akash.nu]

Very first post about whining. Hmmm.

 

[simonsi]

Days ago, an ipad that I was lending to an elderly couple locked up. this was 4 months after I lent it to them and reset everything. Now 2 days latter, after sending in my receipt -- which is 10 years old -- I still do not have the ipad unlocked. I have not heard anything from apple. I have emailed acsupportcase@apple.com 4 times and called. This is ridiculous. This was not our fault, but an apple programming error. What if this happened in an apple office --- would they have to wait.

How is “lending to an elderly couple” actual “work”, and on a 10yr old iPad (are the oldest IP1’s that old now??

 

[Newtons Apple]

This should be 24/7 support. Why do we have to wait the weekend. My work does not end on the weekends?

They have 24/7 support but not likely for the service you need.

Try to remain calm.

 

[Apple Mac Daz]

10 years old think I just bin it and get something newer.
On the other hand iPads haven’t been out 10 years

 

[AutomaticApple]

Bc you paid for 24/7 support, right?

Or do you just inherently deserve it?

Someone feels more privileged than everybody else...