I have an iPhone SE that has been exhibiting problems with an intermittently unresponsive touch screen that is sometimes affected by “ghost touch.” I have been advised that the problems result from hardware damage and that they are not caused by remote administrative control enabled by Apple, I’m certain that this is incorrect, I filed a lawsuit in New York alleging this assertion. I’m puzzled as to how I can restore the full functionality of the phone, particularly when Apple’s technical support and legal counsel deny the cause of the defects. If anyone has a suggestion, I would like to hear it.