MP 7,1 Adobe CC / Mac Pro 7,1 / W7500X

[daveedjackson]

Anyone else experiencing issues. After sleep, I am sporadically getting crashes when launching ANY CC program.

Not every time, but 80% of launches are crashing the whole system. It stutters, becomes sluggish and then unresponsive eventually shutting itself down entirely. Never happens after the system has been off and back on. Only a sleep.

This is my latest panic from just now:
mp_kdp_enter() timed-out on cpu 4, NMI-ing
mp_kdp_enter() NMI pending on cpus: 0 2 4 6 8 10 12 13 14 16 17 18 20 22 24 25 26 28 29 30
mp_kdp_enter() timed-out during locked wait after NMI;expected 32 acks but received 13 after 22552154 loops in 1596000000 ticks
panic(cpu 4 caller 0xffffff801124aa3a): Kernel trap at 0xffffff8011253104, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x0000000015d28000, CR4: 0x00000000003626e0
RAX: 0x0000000000000000, RBX: 0xffffffd331e73c70, RCX: 0x0000000000000004, RDX: 0xffffff801192d19d
RSP: 0xffffff92f5d18e38, RBP: 0xffffff92f5d18f80, RSI: 0x0000000000000100, RDI: 0xffffff92f5d18e60
R8: 0x000032fb197c3059, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0x0000000000000004
R12: 0x0000000000000008, R13: 0xffffff8011a0f300, R14: 0xffffff92f5d18e60, R15: 0xffffffd331e73c70
RFL: 0x0000000000010046, RIP: 0xffffff8011253104, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x4, PL: 4, VF: 5

Backtrace (CPU 4), Frame : Return Address
0xffffff92f5d18890 : 0xffffff801111f5cd
0xffffff92f5d188e0 : 0xffffff8011258b05
0xffffff92f5d18920 : 0xffffff801124a68e
0xffffff92f5d18970 : 0xffffff80110c5a40
0xffffff92f5d18990 : 0xffffff801111ec97
0xffffff92f5d18a90 : 0xffffff801111f087
0xffffff92f5d18ae0 : 0xffffff80118c27cc
0xffffff92f5d18b50 : 0xffffff801124aa3a
0xffffff92f5d18cd0 : 0xffffff801124a738
0xffffff92f5d18d20 : 0xffffff80110c5a40
0xffffff92f5d18d40 : 0xffffff8011253104
0xffffff92f5d18f80 : 0xffffff8011249e8b
0xffffff92f5d18fd0 : 0xffffff80110c5bed
0xffffffd331e73e00 : 0xffffff801113e4f3
0xffffffd331e73e40 : 0xffffff8011141b3a
0xffffffd331e73ea0 : 0xffffff801114170b
0xffffffd331e73f10 : 0xffffff801113fc2f
0xffffffd331e73f60 : 0xffffff8011116e5b
0xffffffd331e73fa0 : 0xffffff80110c5a0c

BSD process name corresponding to current thread: kernel_task
Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev

Mac OS version:
19F101

Kernel version:
Darwin Kernel Version 19.5.0: Tue May 26 20:41:44 PDT 2020; root:xnu-6153.121.2~2/RELEASE_X86_64
Kernel UUID: 54F1A78D-6F41-32BD-BFED-4381F9F6E2EF
Kernel slide: 0x0000000010e00000
Kernel text base: 0xffffff8011000000
__HIB text base: 0xffffff8010f00000
System model name: MacPro7,1 (Mac-27AD2F918AE68F61)
System shutdown begun: NO

System uptime in nanoseconds: 56055052856278
last loaded kext at 56022433922524: com.lacie.driver.mvumi 1.3.21 (addr 0xffffff7f94ce6000, size 40960)
last unloaded kext at 56014243094049: |IOSCSIParallel!F 3.0.0 (addr 0xffffff7f95123000, size 65536)
loaded kexts:
com.lacie.driver.mvumi 1.3.21
com.getdropbox.dropbox.kext 1.11.0
>AudioAUUC 1.70
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@kext.AMDRadeonX6000 3.0.9
@kext.AMDRadeonServiceManager 3.0.9
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@fileutil 20.036.15
@AGDCPluginDisplayMetrics 5.2.4
>!AHV 1
|IOUserEthernet 1.0.1
|IO!BSerialManager 7.0.5f6
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@Dont_Steal_Mac_OS_X 7.0.0
>BridgeAudioCommunication 6.70.7
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[derjung3d]

Happens to me too, but in a slightly different way. "It stutters, becomes sluggish and then unresponsive" if I use the Path tool in Photoshop for an hour or so. Sometimes I have to do cutouts the old way and not the AI driven inaccurate selections and this takes time. But Photoshop simply can't handle it anymore. In the meantime I use Affinity where I can.
I have a Vega Pro II duo in my Mac. I simply can't use it productively at the moment because of that. I already described in the Adobe Forum how my freeze and crash can be repeated 100%. Until now there was no feedback for a fix.
I've made som Videos too. Maybe you could copy my steps and test if it happens to you too. And then you could write in the adobe forum your results also.
Adobe Forum Thread

I could assume that all those who have a Macpro 2019 only edit video and do not use Adobe CC in all day manner. So far there are very few who write about their problems. But now you Know you are not alone with this problem.

 

[daveedjackson]

Happens to me too, but in a slightly different way. "It stutters, becomes sluggish and then unresponsive" if I use the Path tool in Photoshop for an hour or so. Sometimes I have to do cutouts the old way and not the KI driven inaccurate selections and this takes time. But Photoshop simply can't handle it anymore. In the meantime I use Affinity where I can.
I have a Vega Pro II duo in my Mac. I simply can't use it productively at the moment because of that. I already described in the Adobe Forum how my freeze and crash can be repeated 100%. Until now there was no feedback for a fix.
I've made som Videos too. Maybe you could copy my steps and test if it happens to you too. And then you could write in the adobe forum your results also.
Adobe Forum Thread

I could assume that all those who have a Macpro 2019 only edit video and do not use Adobe CC in all day manner. So far there are very few who write about their problems. But now you Know you are not alone with this problem.

I'll have a look and see if I get this.

 

[SayCheese]

I could assume that all those who have a Macpro 2019 only edit video and do not use Adobe CC in all day manner. So far there are very few who write about their problems. But now you Know you are not alone with this problem.

I have a 2019 Mac Pro and use Photoshop multiple times a day. I've not seen any issues yet. Certainly no shutdowns or kernel panics.

Mine is base spec (580X/8Core/32GB).

 

[H. Flower]

580x, no kernel panics.

 

[xtol121]

No problems with Photoshop/Bridge here. Spent an hour last night doing paths in PS and didn't have an issue. Only time I have had kernel panics was on the day I received my Mac Pro, had sleep issues and random kernel panics. Not sure what it was, Apple support couldn't help, but I reset my monitor (BenQ SW271 via USB C) to factory default and I haven't had an issue since then.

Mac Pro 7,1 with 12 Core, 96GB, and 580x

Edit: just realized you might be asking for info about the W5700X specifically, sorry I can't help with that!

 

[choreo]

I could assume that all those who have a Macpro 2019 only edit video and do not use Adobe CC in all day manner. So far there are very few who write about their problems. But now you Know you are not alone with this problem.

Great...one more reason for me to put purchasing a 7.1 with W5700X on the back-burner!

I have the money finally saved up, but I make my living primarily in Illustrator, Photoshop, InDesign with some After Effects and FCPX. If I wanted to fight with all these Adobe/Apple bugs I am reading about (among others), I can already do that on my 5,1 for about $12,000 less. My only compelling reason for buying a 7,1 would be the ability to run the latest supported OS with increased compatibility with Adobe apps. I have them somewhat stabilized on my 5,1, but they launch and sometimes open and save files dog-slow.

I don't expect perfection - there will always be some issues, but I can't believe Adobe cannot get their act together with Apple. I have spent a fortune with both over the past 30 years and at no point in time have I not had some issue where Adobe and Apple point the finger at each other as the cause.

 

[derjung3d]

choreo, yeah, I guess nothing's perfect. However, it is already very annoying when you spend so much money on this machine. Then it doesn't feel good if the apps are still unreliable half a year later. But I still have my old MacPro 5.1 as my main computer. I'm still waiting for Octane X and Redshift (overdue) to change properly.
Anyway, changing the color/Hue/saturation for example in Photoshop is definitely not working in Photoshop at the moment if you have the rulers turned on. So if you destructively take the menu command from the top bar and don't create an effect layer. Such things happen, ok. But it's annoying.
As for my bug, I tested it with 10.15.4 and PS 21.1.2 and then with 10.15.5 and PS 21.1.3 and both times frozen in Photoshop after an hour path clicking/panning/zomming. I also tested an RX480 just to be sure the Vega is ok. The only other thing is the graphics driver, has the W5700X other Basedrivers because of the newer tech (RNDA)? I changed a few standard settings though. And view Pixelgrid is off, also.

So it might not be the graphics card. But I can only confirm this when Adobe contacts me.
I also made two hardware tests. One was the Apple standard diagnostic mode "D" and the other was TechToolPro 12. No problems and everything passed.

Pathtool freeze full Video. On a clean new install

MacPro 7,1 / 3,3 GHz 12-Core Intel Xeon W / 48 GB 2933 MHz DDR4 / AMD Radeon Pro Vega II Duo 32 GB / 1TB SSD

 

[Hotshoe]

Same issue here. MacPro7,1, 16-core, W5700X. Three crashes in 36 hours of new and just as described -- the system becomes sluggish, then hangs (except can move the cursor around for a bit at first, until you cannot), and then crash.

The most recent crash occurred just as I was opening Adobe Illustrator CC for the first time. The one before that happened as I was installing Grammarly.

I ran the Apple factory test (reboot, press 'D') and no issues. Also ran stress memory and storage stress tests and, again, no issues.

Full disclosure that I have the Accelsior 4m2 and replaced 32GB factor ram w/ OWC. If the issue continues, will remove aftermarket components and see if run into a crash -- at this rate, shouldn't take long.

Until I saw this thread, I regretted my decision not to configure more factory storage and RAM instead of aftermarket. Still, then, the entire point of replacing my iMac Pro w/ the Mac Pro was to be able to do precisely such things.

For folks w/ Accelsior 4m2, see this:

Investigating & Preventing Kernel Panics in the 2019 Mac Pro

Nobody likes to experience a kernel panic. This is when your Mac restarts itself while you are working, and you may lose that work if your files are not saved.

blog.macsales.com

This issue didn't apply to me since I installed my card in slot 7, but could apply to others who picked slot 4 or 5.

 

[H. Flower]

My 5700x is arriving tomorrow, Ill install and report if im having any problems compared to the stock card.

 

[daveedjackson]

This issue clearly has nothing to do with the addition of any additions to hardware as I have none apart from the system base and still have the issues.

 

[Macintosh IIcx]

Well, I don’t have a Mac Pro but a MacBook Pro 16” which also have a RDNA-based GPU and InDesign have been fairly flaky on that. Especially with crashes after closing InDesign when using an external monitor. My gut feeling is that the RDNA drivers and Adobe apps just doesn’t exactly love each other. 🥺

 

[SayCheese]

Adobe have just announced a load of updates. Maybe the update will mean that they have made the Mac GPUs play nice now?

 

[Anon3]

I think you may be right, or at least partially so .... Indesign used to wobble badly prior to the update if I was unwise enough to press the delete backwards key (spinning beachball, pause, then recover). Thankfully, seems fixed!

 

[H. Flower]

I installed the W5700x.

Am seeing slight, subtle glitches in both my monitors.... rarely, but still seeing them.

Also the machine takes longer to boot up with the 5700 than the 580x.

 

[daveedjackson]

I installed the W5700x.

Am seeing slight, subtle glitches in both my monitors.... rarely, but still seeing them.

Also the machine takes longer to boot up with the 5700 than the 580x.

Whats your actual setup - which monitors, how are they attached? Maybe post a specific post about it as this was for issues speficially with the Mac Pro and Adobe issues. But it seems to have turned into generic issues across apple devices lol.
[automerge]1592471643[/automerge]

Whats your actual setup - which monitors, how are they attached? Maybe post a specific post about it as this was for issues speficially with the Mac Pro and Adobe issues. But it seems to have turned into generic issues across apple devices lol.

I installed the W5700x.

Am seeing slight, subtle glitches in both my monitors.... rarely, but still seeing them.

Also the machine takes longer to boot up with the 5700 than the 580x.

I would say make sure your software is upto date, your signature says you're running 10.15.4...

 

[Hotshoe]

Returned my 16-core and replaced with a 24-core. Stayed with the W5700x. Just received today, installed my core apps, and w/in 10 min of working w/ AI, kernel panic. Again, system become unstable, freezes, and then gone.

This happened while working with a very simple SVG that I had loaded -- a favicon, consisting of just a few paths and a single layer. Performance is terrible considering what I'm working with -- panning the artboard results in laggy / jerky experience, w/ rubber band effect as tries to follow cursor. Not what I would expect from a $$$$$$$$$ machine!!

Oh well, I can only assume Adobe / Apple have got to know about this and will address -- in the mean time, I'll be using my MBP for any vector graphics work. Not ideal, but graphics art is not the primary use case for this machine, but for those where it is, best to be aware that there's clearly an issue w/ Adobe Illustrator running on 2019 Mac Pro 7.1, at least w/ W5700X config.

-- crash dump details (top part) --

Panic(CPU 4, time 10922762619174): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff818da824e0, spinlock owner: 0xffffff816d4e5520, current_thread: 0xffffff816d4e5520, spinlock_owner_cpu: 0x4
RAX: 0x000000000000010e, RBX: 0x00000000000000c3, RCX: 0x00000000000000b9, RDX: 0x000003fe00000000
RSP: 0xffffff92eb658e60, RBP: 0xffffff92eb658ea0, RSI: 0x00000000000000c3, RDI: 0xffffff80074a1780
R8: 0x0000000000000001, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0x0000000000000000
R12: 0x000003fe16cc326e, R13: 0xffffff816d4e5520, R14: 0xffffff80074a1780, R15: 0xffffff80074a1780
RFL: 0x0000000000000087, RIP: 0xffffff8006b33a66, CS: 0x0000000000000008, SS: 0x0000000000000010
Backtrace (CPU 4), Frame : Return Address
0xffffff92eb658d10 : 0xffffff8006c49e8b
0xffffff92eb658d60 : 0xffffff8006ac5d47
0xffffff92eb658ea0 : 0xffffff8006b4420b
0xffffff92eb658ed0 : 0xffffff8006b4428c
0xffffff92eb658f20 : 0xffffff8006c537de
0xffffff92eb658f60 : 0xffffff8006c526f3
0xffffff92eb658f80 : 0xffffff8006c49e8b
0xffffff92eb658fd0 : 0xffffff8006ac5bed
0xffffffd31c9f3e10 : 0xffffff8006b65600
0xffffffd31c9f3e50 : 0xffffff8007023cf6
0xffffffd31c9f3eb0 : 0xffffff800702934b
0xffffffd31c9f3f40 : 0xffffff8007187097
0xffffffd31c9f3fa0 : 0xffffff8006ac6206

BSD process name corresponding to current thread: Adobe Illustrato
Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev

Mac OS version:
19F101

 

[choreo]

Great. I spend about 1/3 of my time in Illustrator and waiting for my Mac Pro 12-core w/W5700X to come in! If is does not run Illustrator, I have no use for it.

 

[spizzi]

seeing some after sale purchases of the 5700. who plans on returning theirs?

Also for the folks with the 12-core doing video/photography work, do you wish you had purchased the 16-core instead? Just curious. (I've got the 12-core).

 

[daveedjackson]

seeing some after sale purchases of the 5700. who plans on returning theirs?

Also for the folks with the 12-core doing video/photography work, do you wish you had purchased the 16-core instead? Just curious. (I've got the 12-core).

I upgraded from the 580 to the w5700x and touch wood haven’t had any panics fora few weeks actually since adobe released a whole load of updates. No never returning it. The 580 would struggle with the load I was putting on it. Or rather the projects demanded. Now it flies competitively.

 

[mdriftmeyer]

seeing some after sale purchases of the 5700. who plans on returning theirs?

Also for the folks with the 12-core doing video/photography work, do you wish you had purchased the 16-core instead? Just curious. (I've got the 12-core).

More like you're a fool not to purchase the Afterburner.

 

[spizzi]

More like you're a fool not to purchase the Afterburner.

Big words. More like you're a fool for saying that because my workflow doesn't use Afterburner...at all.

No never returning it. The 580 would struggle with the load I was putting on it. Or rather the projects demanded. Now it flies competitively.

Good to know, thanks. It's on my list.

 

[Hotshoe]

Odd thing happened tonight (exactly 1 week into new MacPro 7.1 system). I was doing some dev work for a web frontend and loading in Chrome, and then the top part of page started pixelating as shown in attachment (just top of page view area -- not entire screen).

At the same time the fans started spooling up -- a little at first and then progressively faster. I closed Chrome and all was back to normal, but when I opened same page again, same deal, except screen artifacts too over the entire page view this time. System fan was what I assume is maxed based on how loud.

I soft rebooted system, but issue persisted. I hard rebooted system and it booted into recover mode, with no keyboard or mouse function -- so needed to go dig out an old USB keyboard / touchpad combo from storage so I could exit recovery mode. (Rebooting system w/ button or pulling power just put me back into recovery again -- so I needed to reboot from the recovery UI to get system to load as normal again).

All seems OK now, but unsettling to say the least -- esp. for such an expensive system. I will call Apple Support tomorrow. Posting back to this thread because seems like a graphic card issue (the browser pixelation issue). As for rebooting into recovery, perhaps due to dirty shutdown? Haven't run into before on other macOS systems.

 

[Hotshoe]

I talked to Apple support today. The support engineered just listened as I talked through what I was experiencing and didn't ask any questions. Then he simply stated that "the issue is being worked on". He wouldn't elaborate or provide a timeline for a fix.

So, my takeaway is that this all but confirms there is an issue w/ the W7500X. It's good to know Apple is aware of it and working on a fix. Hopefully we will see it soon. I will need to decide over the next few days if I want to hold out hope for a fix, or return the system and replace w/ Pro Vega II configured system. I don't really need the GPU power of the Vega II (but nice to have), so not keen on spending the extra $$$ just to get a reliable system.

 

[darthaddie]

Great. I spend about 1/3 of my time in Illustrator and waiting for my Mac Pro 12-core w/W5700X to come in! If is does not run Illustrator, I have no use for it.

I use AI but my usage is pretty low in itself. Though I have opened some complex files never had a crash.

To add, my PS and Lightroom usage is pretty intensive and they are always running when I use AI.