Hey, how are you guys doing?
(I didn't know which subforum is appopriate for this question but since I got an iMac I figured it can go here.)
I updated my Adobe Creative Cloud apps a while ago to CC 2018. So far so good.
During the updating process it said that it will uninstall CC 2017 versions of all apps.
Unfortunately the 2017 versions are still there after the udpate. Each app takes up about 2.5 GB of space and I'd like to get rid of them. I'm on an iMac with the latest High Sierra update.
I can't open the 2017 apps but if I try I get:
CC 2018 apps work fine.
When I try to open the Uninstall file for the chosen 2017 app I get:
I contacted Adobe Support and they told me to use the AdobeCreativeCloudCleanerTool to remove all versions off the apps and the install them again. I tried that but it only removed the CC 2018 versions and the CC 2017 versions are still there.
Can I just drag and drop them from the Applications folder in the trash can or will the CC 2017 still be installed?
How can I uninstall them?
Thanks in advance!
(I didn't know which subforum is appopriate for this question but since I got an iMac I figured it can go here.)
I updated my Adobe Creative Cloud apps a while ago to CC 2018. So far so good.
During the updating process it said that it will uninstall CC 2017 versions of all apps.
Unfortunately the 2017 versions are still there after the udpate. Each app takes up about 2.5 GB of space and I'd like to get rid of them. I'm on an iMac with the latest High Sierra update.
I can't open the 2017 apps but if I try I get:
"Configuration error
Please uninstall and reinstall the product.
If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 1
http://www.adobe.com/support/"
Please uninstall and reinstall the product.
If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 1
http://www.adobe.com/support/"
CC 2018 apps work fine.
When I try to open the Uninstall file for the chosen 2017 app I get:
"The alias “Uninstall Adobe Media Encoder CC 2017” can’t be opened because the original item can’t be found."
I contacted Adobe Support and they told me to use the AdobeCreativeCloudCleanerTool to remove all versions off the apps and the install them again. I tried that but it only removed the CC 2018 versions and the CC 2017 versions are still there.
Can I just drag and drop them from the Applications folder in the trash can or will the CC 2017 still be installed?
How can I uninstall them?
Thanks in advance!