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Cave Man

macrumors 604
Original poster
So, a friend's iMac from 2012 died a few weeks ago and so she now has an iMac with Big Sur. I installed a Snow Leopard virtual machine with VMWare Fusion and when she tried to install CS6, after she entered her serial number, she was prompted with a message stating her license has been revoked. She paid $1,700 for this license back in 2014 and it's clear from web searches that this is a common, and terrible, issue that Adobe has imposed upon people. Does anyone know of a way around this? She has a Time Machine backup and I wonder if she could use that with the Snow Leopard VM to get it back to functional? Tips or ideas are greatly appreciated.
 

mollyc

macrumors G3
Aug 18, 2016
8,065
50,742
Given that CS6 is discontinued and no longer supported I doubt you will find any resolution.

the Adobe photographer plan is only $10 a month and includes photoshop and Lightroom, as well as continuous updates. I would recommend she move to that.
 

OldMacs4Me

macrumors 68020
May 4, 2018
2,327
29,964
Wild Rose And Wind Belt
So, a friend's iMac from 2012 died a few weeks ago and so she now has an iMac with Big Sur. I installed a Snow Leopard virtual machine with VMWare Fusion and when she tried to install CS6, after she entered her serial number, she was prompted with a message stating her license has been revoked. She paid $1,700 for this license back in 2014 and it's clear from web searches that this is a common, and terrible, issue that Adobe has imposed upon people. Does anyone know of a way around this? She has a Time Machine backup and I wonder if she could use that with the Snow Leopard VM to get it back to functional? Tips or ideas are greatly appreciated.
This is one reason I strongly recommend having either a clone of the OS or a disk image of the OS. She might or might not be able to get there via TimeMachine.
 

dwig

macrumors 6502a
Jan 4, 2015
908
449
Key West FL
So, a friend's iMac from 2012 died a few weeks ago and so she now has an iMac with Big Sur. I installed a Snow Leopard virtual machine with VMWare Fusion and when she tried to install CS6, after she entered her serial number, she was prompted with a message stating her license has been revoked. She paid $1,700 for this license back in 2014 and it's clear from web searches that this is a common, and terrible, issue that Adobe has imposed upon people. Does anyone know of a way around this? She has a Time Machine backup and I wonder if she could use that with the Snow Leopard VM to get it back to functional? Tips or ideas are greatly appreciated.
Abobe no longer maintains the servers that handled the serial number verification for their older CS versions that relied on them. I would suggest that your friend call Adobe and explain the issue. In the past, they have had provisions for giving out an alternate serial number that doesn't rely on this active online verification. They may still.
 

chrfr

macrumors G5
Jul 11, 2009
13,707
7,277
So, a friend's iMac from 2012 died a few weeks ago and so she now has an iMac with Big Sur. I installed a Snow Leopard virtual machine with VMWare Fusion and when she tried to install CS6, after she entered her serial number, she was prompted with a message stating her license has been revoked. She paid $1,700 for this license back in 2014 and it's clear from web searches that this is a common, and terrible, issue that Adobe has imposed upon people. Does anyone know of a way around this? She has a Time Machine backup and I wonder if she could use that with the Snow Leopard VM to get it back to functional? Tips or ideas are greatly appreciated.
The "License revoked" message is what you get when the serial number you're using has been determined by Adobe to not be a legitimate serial. Did your friend get this license direct from Adobe? If so, they'll need to get in touch with Adobe to resolve it.
However, because CS6 is no longer supported, the only option may be to switch to a current subscription. https://helpx.adobe.com/x-productkb/global/invalid-revoked-serial-numbers.html
 

OldMacs4Me

macrumors 68020
May 4, 2018
2,327
29,964
Wild Rose And Wind Belt
Seems more likely that Adobe has simply dumped the databases on their old serial numbers, trying to force people onto the subscription platform.
 
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chrfr

macrumors G5
Jul 11, 2009
13,707
7,277
Seems more likely that Adobe has simply dumped the databases on their old serial numbers, trying to force people onto the subscription platform.
No, the "license revoked" error is a specific one.
 

mollyc

macrumors G3
Aug 18, 2016
8,065
50,742
Seems more likely that Adobe has simply dumped the databases on their old serial numbers, trying to force people onto the subscription platform.
Did you mean to quote me? Because I was offering a non subscription solution.....
 

Clix Pix

macrumors Core
There are also other programs such as Capture One, DXO PhotoLab 4, etc., too, which do not require a subscription. I have been very happy with DXO PhotoLab 4, which I found compatible with my working style and thinking processes. I tried Capture One Pro and while it is an excellent, extensive program I found it a bit too much for my more simple needs, but for the working photography professional I would say that Capture One Pro is an excellent alternative to Photoshop.
 

AlaskaMoose

macrumors 68040
Apr 26, 2008
3,586
13,430
Alaska
Given that CS6 is discontinued and no longer supported I doubt you will find any resolution.

the Adobe photographer plan is only $10 a month and includes photoshop and Lightroom, as well as continuous updates. I would recommend she move to that.
My license for CS5/CS6 was not revoked by Adobe, but both apps aren't supported by Adobe. I decided to keep on using CS6 until I learn enough about DOX Photo Lab 4 and the DXO's NIK Software bundle (plus Affinity Photo). I have bo use for the Adobe CC apps upon being abandoned by this company after spending a lot of money on CS5 and CS6.

The problem that i have encountered with Affinity Photo is that the learning curve is steep. Affinity Photo is not very intuitive, as least not as much as DXO Photo Lab. Now, the NIK bundle is so powerful and easy to learn!
 

Clix Pix

macrumors Core
For me when it was time to move on from Aperture (I'd long since dropped PS) DXO was significantly more intuitive and pleasant to use than Capture One Pro -- part of it is that I didn't have the need for some of C1's functions and features, as I am not a professional photographer shooting models in the studio with my computer tethered to the camera. I found myself frustrated time after time.

For some reason, I have also not gotten on well with Affinity Photo, either, and although I still have it I rarely use it as it just does not fit my style of working and way of thinking about things. The day back in 2019 I tried out DXO PhotoLab I immediately felt at home, could do what I wanted and needed to do without the program getting in my way and so I promptly embraced it as my primary editing program of choice. I am more than happy with it and, yes, for a little extra, it's nice to also have the NIK Collection as plug-ins with it, too!
 

Darmok N Jalad

macrumors 603
Sep 26, 2017
5,425
48,317
Tanagra (not really)
If the Time Machine backup is of the previous system and includes the VMs, then all you should need to do is search Time Machine for the VM of the Snow Leopard VM file, restore it, and then reinstall the VM client and load this VM again.

All that said, it seems like a pretty fragile setup, to rely on a VM running now-unsupported software. Even if you can recover, it probably is time to move to a more viable system. Unfortunate to have to go that route, but hopefully she got her money's worth out of the last software purchase. Even if Adobe slowly raised the subscription prices, you'd get over 10 years worth of use out of that same $1700 by paying for the subscription.
 

dwig

macrumors 6502a
Jan 4, 2015
908
449
Key West FL
...
The problem that i have encountered with Affinity Photo is that the learning curve is steep. Affinity Photo is not very intuitive, as least not as much as DXO Photo Lab. Now, the NIK bundle is so powerful and easy to learn!
I've used Ps for 25+ years and I used other image editors before Ps came into existence. I've moved from Ps to Affinity Photo for my personal work though I still use Ps for my day job, which is 80% Ps work.

I don't think it is correct to state that AF has in any way a steeper learning curve than Ps. In fact, it may be somewhat less steep, though I can't really tell. The issue with switching from Ps to AP is that AP is significantly different in how some things are handled. For old farts with a lot of Ps experience (read: people like me) the switch is a bit of a learning challenge. For a newbie that has little or no Ps experience, I think Ps would be a bit more of a challenge to learn than would AP. My big challenge, being an old-dog learning new tricks, is that I use Ps/CC on macOS, Ps/CS4 on Windows, & AP on Windows. My mouse/muscle memory is very confused at times with the varying keyboard shortcuts, etc.
 

AlaskaMoose

macrumors 68040
Apr 26, 2008
3,586
13,430
Alaska
I've used Ps for 25+ years and I used other image editors before Ps came into existence. I've moved from Ps to Affinity Photo for my personal work though I still use Ps for my day job, which is 80% Ps work.

I don't think it is correct to state that AF has in any way a steeper learning curve than Ps. In fact, it may be somewhat less steep, though I can't really tell. The issue with switching from Ps to AP is that AP is significantly different in how some things are handled. For old farts with a lot of Ps experience (read: people like me) the switch is a bit of a learning challenge. For a newbie that has little or no Ps experience, I think Ps would be a bit more of a challenge to learn than would AP. My big challenge, being an old-dog learning new tricks, is that I use Ps/CC on macOS, Ps/CS4 on Windows, & AP on Windows. My mouse/muscle memory is very confused at times with the varying keyboard shortcuts, etc.
Perhaps you are correct about AF and PS, but what I find the easiest and nicest part of PS, CS6 non this case, is as follows:

In Bridge I select the new photos to edit, and then open them to do the initial editing or developing under Automatic or on "As Taken" by the camera. In here I can increase/decrease brightness, contrast, add the lens filter, even crop, and so on. I can also increase the brightness and numerous other things of the image... globally, or just locally (a small area of the subject). For example I may want to brighten and sharpen the subject's eyes, and so on. This initial editing is quite easy to perform before the final editing takes place on the screen.

I am having a difficult time figuring how to used all the tools in the "develop" and other Personas of Affinity Photo, so I en-dup going back to CS6. There is something that I find very useful in CS6, and that is getting the final image ready for posting in this and other forums: After I have saved the final-edited image, I select "Image Size" and enter the size I want (900 pixels horizontally), and the image is automatically sized taking into consideration its heigh (something like 900 pixels x give and take 600 pixels). At this point the image on the screen is approximately 50% of its actual size. So I increase the size to 100%, white a logo or my name on the photo, then select "Save For Web" (usually GIF or JPEG). Once the "web-ready" photo is saved, I close the window or delete it to make sure it does not overwrite over itself. Ease of use is why I like PS.

When using PS, a great portion is "pre-editing" of my images. During the final editing, it may be to remove some imperfections using PS first, then the rest of the work is done with the NIK plugins (noise reducer, Vivesa, etc.). NIK is final phase of the editing. I purchased a couple of b books to learn, including the Affinity Photo Workbook, so I will get there sometime in the future :)
 
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