Adobe InDesign - freezing on startup

[CS-Ryan]

Hey all,

My boss is having an issue with his MacBook and InDesign.

First off let me say that we have CS4 installed on both the aformentioned MacBook as well as a new iMac we purchased for the office. But here's the deal, as soon as we start up InDesign on the MacBook after JUST MOVING THE MOUSE i get the "color wheel" and it just FREEZES and it stays there for ever, i let it "load" for about 5-10, even 20 minutes!

So I updated the software on the MacBook, updated the software on CS4- still the same problem.

Then, I UNINSTALLED CS4 on the MacBook, then Re-Installed it, just to have the same exact problem.

All my CS programs work perfectly fine on our iMac, but JUST InDesign doesnt work on the laptop. PLEASE HELP

I guess my question is :
1) Has this ever happened to any of you?
2) Is there a common solution to this problem?
3) Is there a phone number i can call for trouble shooting Adobe products? (i cannot seem to locate one on my CS4 disc or case)

Thank you all in advance
Ryan

 

[Consultant]

Nope. Never heard of it before.

If you actually searched, you can find Adobe support numbers on the right side of this page.
http://www.adobe.com/support/contact/

 

[CS-Ryan]

I called, they said it was 40 dollars for phone trouble shooting, they directed me to a page that told me to do a million updates, that ive either already done or since done, and to no avail....

anyone else?

 

[bbeers]

Try resetting the settings

Try resetting the setting for InDesign (this will work for any CS2 or newer product)

1.quit the application.
2.Hold down the Command-Option-Shift-Ctrl keys (Control-Alt-Shift on a PC)
3.Run the application with the keys still held down (this may mean selecting the open option when you click on the icon in the dock)
4.Select "yes" when asked to Delete InDesign Preference files
5.Let application load

Not sure if it will solve you problem, but this is usually the first step i take when trouble shooting ADobe performance issues.

 

[AndyOrr]

The startup screen used to cause delays for some of my clients. Disable the startup menu. Click "Dont Show Again" on it if it finally loads. Try relaunching it after that.

 

[Zoreke]

True Type font

I agree that you should delete the preferences first, but this problem it is also a sing that you have a damaged true type font on your system.

The hard part is to find it and remove it from your system, that should fix your indesign.

Illustrator does the same when a font is damaged.

Good luck