Adobe Indesign ver 17-19.5, No GPU performance preference, option is greyed out

[drcpub]

Hi, I have a Mac Studio 2023 M2 and a MacBook Pro M2 and a Mac Pro 2013. The problem is more of an annoyance but it does affect screen display of type boxes as well adjusting and moving picture boxes on pages and does become problematic when ID files are on the larger size. My Studio will not give an option to use the GPU performance in ID Preferences, it remains grey. What I have tried is changing cables, changing monitors, Changing monitor resolution to an HiDPI resolution and then back again, ( saw posts in google searches referring it to be a monitor issue, So I exhausted every one I found ). Following a few of them carefully, I was unable to get it to work. I first had my main monitor hooked up BWO the monitor Display port using an usb-c adapter designed only for video plugged into the back of the Studio, trying all the available frame rate the display pot offered, which went as high as 144hz. Tried the suggestions online again, regarding the resolutions. Then I switched from Display port for the HDMI port on the monitor, plugging it directly into the HDMI of the Studio, No luck there either, Tried the resolution thing again, still no good.

So I mentioned the MacBook Pro and my older 2013 Mac Pro, both of which show the GPU performance as an option, non greyed out. First I thought, well the MacBook has a dedicated monitor, and it works, so maybe it gives credence to the swapping monitors or resolution fix. So I have my MB pro connected to a dock, the dock has a HDMI connection. And running that monitor with the MB shows the GPU preference still as an option. The MacPro, always had the option for the GPU, no matter what config I had running, 1, 2 or 3 monitors.

After all the hardware fixes I tried, then I started on the preferences files, support files in the Adobe locations on the Studio, deleting running it, then uninstalling it, and reinstalling. Again switching the monitors and the cabling I mentioned above.

The GPU performance is also on Illustrator and photoshop running fine. I'm sure it is a different animal than the ID preference but still so you you reading this I wanted you to know.

I do not know what else to do. It is not so much a stopping problem, even with the larger files, I can muddle through ok. But I feel for as much as this stuff costs, the Studio, the subscription to the Adobe suit, it should run smoothly and if not at least the manufacture, both apple and Adobe should have this worked out by now, it has been an issue for a while I understand.

Forgot to mention above, I also have Indesign from 2021-2022, ver 17 installed also because Adobe gave up on Pantone libraries and type 1 fonts. So to ease the adjustment, I kept that and it was used to test the preference also, it does not show as an option either on the studio, but does on the MacBook Pro. It also has both versions of ID, 17 and 19.5.

The screenshots are from the Studio and the MB pro

I appreciate your help, you all have helped me before and I thank you

 

[monokakata]

I can't offer advice but I can give a data point: ID 19.5 on a M2 Max Studio with 64 gb RAM shows the GPU option.

What you're experiencing does seem very strange. Did you try asking the Adobe community? The ID folks might know something useful.

 

[drcpub]

Hi and Thank you for replying. I am not surprised you have the option, the search results were mixed online. It does seem to point to either cables or monitor particulars. If the constant is the base studio, some people have the option some do not. but no one has the same monitors or connections.

I did reach out to Adobe yesterday, the 26th. The rep was clueless as saying they have not had reports of this. When I pointed out that the internet is filled with people with the same issue, he asked if he could log in and attempt a fix. Remembering my last time I allowed them to make a fix, (acrobat kept updating even with the update option off), after an hour of failed fixes, he finally ended up deleting every preference for every app which include all installed plug-ins. I tried to stop him but I was too late. I think they basically just read from a script at Adobe Help Center. They mean well but sometimes no clue.

So this morning, again trying the Display resolution resolution fix found online, thinking I may have forgot a step, I was able to replicate it. I changed the display res to HiDPI 640x480. Opened up ID and there it was!! But at other resolutions it went away!!! I followed the directions exactly as the the guy who had success using this method, but sadly I did not end up with the same results. His stayed after he returns to the proper resolution he works in, and mine never stayed. Always reverted back to being a grey option.

So maybe the temp fix is there somewhere. But these 2 monitors I am using were at the time expensive. I would not be surprised that either Adobe or more lifelike Apple has obsoleted my monitors. In fairness there are so many variables people can buy, and I do see the same issue on the PC side. So I dunno. Still hoping for something to get me through the large file work.

Thanks

 

[Slartibart]

just to see wether I understand this: when changing to a HiDPI resolution, GPU-acceleration is active, but when you change from there to another - for the sake of this comment - “normal” resolution it is not. the work8ng HiDPI resolution uses which refresh rate?

 

[drcpub]

just to see wether I understand this: when changing to a HiDPI resolution, GPU-acceleration is active, but when you change from there to another - for the sake of this comment - “normal” resolution it is not. the work8ng HiDPI resolution uses which refresh rate?

Hi, the only refresh rates to Hidpi is 50 or 60 hertz. Also, yes the option for the GPU perf does come active, but only for the session of say working on a document, or as long as I keep ID open. Quitting the app and re-opening, the preference is greyed out again. I also do not think the the option while active is actually working, because I still get the screen flicker and other odd screen abnormalities.

 

[monokakata]

I did reach out to Adobe yesterday, the 26th. The rep was clueless as saying they have not had reports of this. When I pointed out that the internet is filled with people with the same issue, he asked if he could log in and attempt a fix. Remembering my last time I allowed them to make a fix, (acrobat kept updating even with the update option off), after an hour of failed fixes, he finally ended up deleting every preference for every app which include all installed plug-ins. I tried to stop him but I was too late. I think they basically just read from a script at Adobe Help Center. They mean well but sometimes no clue.

I meant to suggest the ID user forum (community), not Adobe support itself. Another user might know something helpful.

InDesign

Join a global community of InDesign users.

community.adobe.com

 

[rudo.ba]

Both your displays (VG248 and S242HL) are Full HD only (1920x1080). You need at least 2K display 2560x1440 for GPU Performance to work in InDesign. I do not know, maybe you can temporarily fool InDesign by setting 1024x576 (HiDPI), but I can't imagine a meaningful activity in InDesign at this resolution. Get a real 2K, 4K or 5K display.