after almost two months..

[SBik2]

after two and a half months.. (one and a half months in repair) i was told i was gonna have my MacBook back by tommorrow if not monday.. But it failed a test and ordered a new heat sink which delayed it.. But they upgraed me to a core 2 duo macbook 2.0..

 

[0007776]

So did you get the new one yet?

 

[SBik2]

no. they barely set up for a replacement today, so i should have it by tomorrow or monday they said...

 

[SBik2]

i got a box this morning and to my surprise.. its my old macbook fully repaired but i know i was promised a C2D. so i called apple up and asked it they said its standard procedure that i still get sent the old one and then i get instructions on what to do next..

 

[aaronw1986]

You're lucky. I just got my Sager 9880 back after being gone 3.5 months for repairs. Came back once, still broken. Got it yesterday, there is still a problem. I bet I will have to send it in again, and without getting upgraded...

 

[iW00t]

i got a box this morning and to my surprise.. its my old macbook fully repaired but i know i was promised a C2D. so i called apple up and asked it they said its standard procedure that i still get sent the old one and then i get instructions on what to do next..

Your experience is uncommon for Apple. Usually from some of the posters on this fora I get the impression that Apple routinely overnight replacement laptops like they are free!

Ring back and demand to know where is your free replacement, waiting 2 months for a repair job is unacceptable considering that is 1/6th of your warranty period. I'd try to demand at least a free 3 year Applecare extension if I were you. Hell, if I were you I'd just file a chargeback with my credit card company for "Merchandise returned" 3 weeks after I sent it in for return!

 

[SBik2]

Your experience is uncommon for Apple. Usually from some of the posters on this fora I get the impression that Apple routinely overnight replacement laptops like they are free!

Ring back and demand to know where is your free replacement, waiting 2 months for a repair job is unacceptable considering that is 1/6th of your warranty period. I'd try to demand at least a free 3 year Applecare extension if I were you. Hell, if I were you I'd just file a chargeback with my credit card company for "Merchandise returned" 3 weeks after I sent it in for return!

Its ok.. i will probably have a new computer by the time my applecare is expired but yes your right this is unacceptable..

 

[3nm]

Its ok.. i will probably have a new computer by the time my applecare is expired but yes your right this is unacceptable..

and don't forget, in CA, it is your right to get a refund or a replacement unit after "reasonable number of attempts" to fix your computer. details can be found on the service order.

also, by convention, apple usually issues replacement laptop if they can't rectify the problem within 3 wks.