AirPod Pro Microphone Call Quality

[syrcular]

Since using the Airpod Pros this week and on calls people have been commenting on how they are having a hard time hearing me. This is something that never happened with my regular AirPods. From what I can gather it sounds like the external noise cancellation or noise reduction algorithm is getting confused with the noise outside and my voice and effectively cutting out or reducing my voice and boosting the background noise.
Are others running into this problem? The common complaint I’m getting when talking on the phone with the Airpod Pro is that the background noise is too loud.

 

[Christian 5G]

Same thing! Would like to hear more inputs on this from people!

could be defective

 

[jwlbel]

Same here too. I can't hear my husband at all when he calls me using his Pro's

 

[Zapdoc]

Just finished an incoming call -great crystal clear sound at both ends. Did not have pose cancellation or transparency modes on Much clearer than with iPhone 11 Pro only Very pleases overall
Only thing while they are connected on opening case the icons don’t show on phone screen now they did first time but in Bluetooth they show ok

 

[cap7ainclu7ch]

Same for me. Really poor quality. I posted here as well, https://discussions.apple.com/thread/250813242?answerId=251690684022#251690684022. Definitely seems like a bunch of people are having issues with this. Might be worth posting here for Apple to see.

 

[Ralfi]

I've had a few calls & people seem to hear me fine - no different to the original AirPods.

One recipient (whilst I was outside, in low-medium environment sounds) mentioned that I sounded good in Transparency Mode, but that things improved with NC on.

 

[Jutah]

Just finished an incoming call -great crystal clear sound at both ends. Did not have pose cancellation or transparency modes on Much clearer than with iPhone 11 Pro only Very pleases overall
Only thing while they are connected on opening case the icons don’t show on phone screen now they did first time but in Bluetooth they show ok

Guess you were in a quiet place. The problems comes when you’re in a noise indoor/outdoor place.

 

[Arnkri]

Since using the Airpod Pros this week and on calls people have been commenting on how they are having a hard time hearing me. This is something that never happened with my regular AirPods. From what I can gather it sounds like the external noise cancellation or noise reduction algorithm is getting confused with the noise outside and my voice and effectively cutting out or reducing my voice and boosting the background noise.
Are others running into this problem? The common complaint I’m getting when talking on the phone with the Airpod Pro is that the background noise is too loud.

Same problem here... real pity as I was hoping to use these instead of Bose 700...

 

[///M5]

I thought I was the only one. Everybody complains when I use the Pro's. Switch to earpiece or even AirPods 2 and feedback I get is a day and night difference.

Thinking about returning the Pro's now.

 

[furfing]

Same here, got this comment all the time "can you talk louder please i can't hear you" tried to switch the different mod but doesn't help. Even in a quiet room, i get this comment...

Is this issue eligible for warranty or ?

 

[Mimiron]

Same here, got this comment all the time "can you talk louder please i can't hear you" tried to switch the different mod but doesn't help. Even in a quiet room, i get this comment...

Is this issue eligible for warranty or ?

It definitely is and you should take them to Apple. I haven't had any issues with people not hearing me and I'm using them during calls all the time.

 

[Ralfi]

Same here, got this comment all the time "can you talk louder please i can't hear you" tried to switch the different mod but doesn't help. Even in a quiet room, i get this comment...

Is this issue eligible for warranty or ?

You’re in a position where you can call Apple Support & provide them with direct evidence of poor call quality - call them up & ask them if they can hear you ok.

& then do the same with the Apple Store when booking an appointment - instead of booking online, make a call & ask them if they can hear you fine.

 

[master.reset]

You’re in a position where you can call Apple Support & provide them with direct evidence of poor call quality - call them up & ask them if they can hear you ok.

& then do the same with the Apple Store when booking an appointment - instead of booking online, make a call & ask them if they can hear you fine.

This! that's exactly what I pursued. Working with Apple engineers, by giving them data pertaining to the problem. When I was speaking with the senior support staff, I did so in both a quiet room, and in a moderately more noisy environment and that proved to them that this wasn't anything I was conjuring up.

 

[tivoboy]

Yeah, outbound call quality on the APP is definitely NOT as good as on the AP and AP2. Could be that that little extra length of the boom mic is helping the prior generation devices, or just that the mic on the APP is not as good with pickup. it's sad, since I pretty much prefer everything on the APP to the AP2

 

[someoneoutthere]

I have made phone calls in different settings (mall, office, store, home) and I haven’t had anyone complain. Maybe try toggling between different modes (NC, Transparency, Off) and see how those different settings treat you. There may be a bug pertaining to a certain mode, and a firmware update in the near future may very well address it.
Cheers!

 

[Umberto Modiano]

Same problem here. Is there any update from Apple you guys can share?

 

[///M5]

I returned the Pro's and gone back to the AP2. People I talk with are happier now.

 

[oli]

Since using the Airpod Pros this week and on calls people have been commenting on how they are having a hard time hearing me. This is something that never happened with my regular AirPods. From what I can gather it sounds like the external noise cancellation or noise reduction algorithm is getting confused with the noise outside and my voice and effectively cutting out or reducing my voice and boosting the background noise.
Are others running into this problem? The common complaint I’m getting when talking on the phone with the Airpod Pro is that the background noise is too loud.

There may be a connection with the failing inward-NC: if this is the case, your voice is not detectable and differenciated from outward noise.
One cause – different symptoms – look here:

AirPod Pro Ear Tip Fit test not working...Not the only one

As some (including myself) have found out from the fail of the inward-NC and the pass test, it is caused by a (rather quick) contamination of the microphone grille directed into the "ear cup". As a result, the "inward-facing" microphone can no longer trigger the function of the "inner NC" -...

forums.macrumors.com

Indicator is a failing seal/"pass"test – please try out.
Another consequence of failing inward-NC: distracting humming of your own voice when talking because of bone-conduction…

 

[Ralfi]

There may be a connection with the failing inward-NC: if this is the case, your voice is not detectable and differenciated from outward noise.
One cause – different symptoms – look here:

AirPod Pro Ear Tip Fit test not working...Not the only one

As some (including myself) have found out from the fail of the inward-NC and the pass test, it is caused by a (rather quick) contamination of the microphone grille directed into the "ear cup". As a result, the "inward-facing" microphone can no longer trigger the function of the "inner NC" -...

forums.macrumors.com

Indicator is a failing seal/"pass"test – please try out.
Another consequence of failing inward-NC: distracting humming of your own voice when talking because of bone-conduction…

I’d be interested to know if those suffering from poor call quality are also not happy with the NC.

 

[LordJabun]

I returned the Pro's and gone back to the AP2. People I talk with are happier now.

Did the same thing. Reviewers who claimed call quality was on par with AirPods gen 1/2 were very, very wrong.

 

[oli]

Did the same thing. Reviewers who claimed call quality was on par with AirPods gen 1/2 were very, very wrong.

I’d be interested to know if those suffering from poor call quality are also not happy with the NC.

Its the inward-NC.