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AirPod Pro Microphone Call Quality

S

syrcular

macrumors member
Original poster
May 17, 2013
67
65
Since using the Airpod Pros this week and on calls people have been commenting on how they are having a hard time hearing me. This is something that never happened with my regular AirPods. From what I can gather it sounds like the external noise cancellation or noise reduction algorithm is getting confused with the noise outside and my voice and effectively cutting out or reducing my voice and boosting the background noise.
Are others running into this problem? The common complaint I’m getting when talking on the phone with the Airpod Pro is that the background noise is too loud.
 
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Reactions: Arnkri
Same here too. I can't hear my husband at all when he calls me using his Pro's
 
Just finished an incoming call -great crystal clear sound at both ends. Did not have pose cancellation or transparency modes on Much clearer than with iPhone 11 Pro only Very pleases overall
Only thing while they are connected on opening case the icons don’t show on phone screen now they did first time but in Bluetooth they show ok
 
I've had a few calls & people seem to hear me fine - no different to the original AirPods.

One recipient (whilst I was outside, in low-medium environment sounds) mentioned that I sounded good in Transparency Mode, but that things improved with NC on.
 
Zapdoc said:
Just finished an incoming call -great crystal clear sound at both ends. Did not have pose cancellation or transparency modes on Much clearer than with iPhone 11 Pro only Very pleases overall
Only thing while they are connected on opening case the icons don’t show on phone screen now they did first time but in Bluetooth they show ok
Click to expand...

Guess you were in a quiet place. The problems comes when you’re in a noise indoor/outdoor place.
 
syrcular said:
Since using the Airpod Pros this week and on calls people have been commenting on how they are having a hard time hearing me. This is something that never happened with my regular AirPods. From what I can gather it sounds like the external noise cancellation or noise reduction algorithm is getting confused with the noise outside and my voice and effectively cutting out or reducing my voice and boosting the background noise.
Are others running into this problem? The common complaint I’m getting when talking on the phone with the Airpod Pro is that the background noise is too loud.
Click to expand...

Same problem here... real pity as I was hoping to use these instead of Bose 700...
 
I thought I was the only one. Everybody complains when I use the Pro's. Switch to earpiece or even AirPods 2 and feedback I get is a day and night difference.

Thinking about returning the Pro's now.
 
Same here, got this comment all the time "can you talk louder please i can't hear you" tried to switch the different mod but doesn't help. Even in a quiet room, i get this comment...

Is this issue eligible for warranty or ?
 
furfing said:
Same here, got this comment all the time "can you talk louder please i can't hear you" tried to switch the different mod but doesn't help. Even in a quiet room, i get this comment...

Is this issue eligible for warranty or ?
Click to expand...

It definitely is and you should take them to Apple. I haven't had any issues with people not hearing me and I'm using them during calls all the time.
 
furfing said:
Same here, got this comment all the time "can you talk louder please i can't hear you" tried to switch the different mod but doesn't help. Even in a quiet room, i get this comment...

Is this issue eligible for warranty or ?
Click to expand...
You’re in a position where you can call Apple Support & provide them with direct evidence of poor call quality - call them up & ask them if they can hear you ok.

& then do the same with the Apple Store when booking an appointment - instead of booking online, make a call & ask them if they can hear you fine.
 
Ralfi said:
You’re in a position where you can call Apple Support & provide them with direct evidence of poor call quality - call them up & ask them if they can hear you ok.

& then do the same with the Apple Store when booking an appointment - instead of booking online, make a call & ask them if they can hear you fine.
Click to expand...
This! that's exactly what I pursued. Working with Apple engineers, by giving them data pertaining to the problem. When I was speaking with the senior support staff, I did so in both a quiet room, and in a moderately more noisy environment and that proved to them that this wasn't anything I was conjuring up.
 
Yeah, outbound call quality on the APP is definitely NOT as good as on the AP and AP2. Could be that that little extra length of the boom mic is helping the prior generation devices, or just that the mic on the APP is not as good with pickup. it's sad, since I pretty much prefer everything on the APP to the AP2
 
I have made phone calls in different settings (mall, office, store, home) and I haven’t had anyone complain. Maybe try toggling between different modes (NC, Transparency, Off) and see how those different settings treat you. There may be a bug pertaining to a certain mode, and a firmware update in the near future may very well address it.
Cheers!
 
syrcular said:
Since using the Airpod Pros this week and on calls people have been commenting on how they are having a hard time hearing me. This is something that never happened with my regular AirPods. From what I can gather it sounds like the external noise cancellation or noise reduction algorithm is getting confused with the noise outside and my voice and effectively cutting out or reducing my voice and boosting the background noise.
Are others running into this problem? The common complaint I’m getting when talking on the phone with the Airpod Pro is that the background noise is too loud.
Click to expand...
There may be a connection with the failing inward-NC: if this is the case, your voice is not detectable and differenciated from outward noise.
One cause – different symptoms – look here:

forums.macrumors.com

AirPod Pro Ear Tip Fit test not working...Not the only one

As some (including myself) have found out from the fail of the inward-NC and the pass test, it is caused by a (rather quick) contamination of the microphone grille directed into the "ear cup". As a result, the "inward-facing" microphone can no longer trigger the function of the "inner NC" -...
forums.macrumors.com forums.macrumors.com

Indicator is a failing seal/"pass"test – please try out.
Another consequence of failing inward-NC: distracting humming of your own voice when talking because of bone-conduction…
 
oli said:
There may be a connection with the failing inward-NC: if this is the case, your voice is not detectable and differenciated from outward noise.
One cause – different symptoms – look here:

forums.macrumors.com

AirPod Pro Ear Tip Fit test not working...Not the only one

As some (including myself) have found out from the fail of the inward-NC and the pass test, it is caused by a (rather quick) contamination of the microphone grille directed into the "ear cup". As a result, the "inward-facing" microphone can no longer trigger the function of the "inner NC" -...
forums.macrumors.com forums.macrumors.com

Indicator is a failing seal/"pass"test – please try out.
Another consequence of failing inward-NC: distracting humming of your own voice when talking because of bone-conduction…
Click to expand...
I’d be interested to know if those suffering from poor call quality are also not happy with the NC.
 
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