I have never been a fan of the design of Apple's standard issue EarPods. They've always sounded despite the lousy fit I've always felt they've had. What I have always liked about them is they are ideal in those cases where I've needed situational awareness. I was really on the fence about AirPods and never considered them with my 6s because I didn't need to. Upgrading to the 8+ has been great but that means my Bose SoundTrues now have little to no use. I'm not using the dongle. Just not going there.
So far, I'm impressed with the sound of AirPods, love the convenience of the size of the case, the battery life, etc. Call quality seems fine too, they have a place in my lineup but I still need to supplement them with good quality earbuds. I have BeatsX and they're OK. Convenience is superb, but the sound quality is just average, especially for an in canal earbud. They do sound much better on Late Nite EQ setting and with Comply foam tips, but I'm looking for a better soundstage.
Even with the Beats acquisition, they still don't know how to make a good fitting earbud. I mean you'd think they could capitalize on some of the intel and produce a marque product like AirPods and make them fit better. While they fit inside my ears OK, that silly plastic they use always moves around. Even when I give them the twist it lasts for a period of time, but I need to do that again. Sorry they didn't work for you and I agree with
@fischersd, send them feedback. I'm going to do the same.