AirPods Max "clicking" hinge

[SPG1]

As much as I love these things, they are definitely going back now, as replacements in store are non-existent. This clicking in the hinge just started out of nowhere

Video:

 

[vmac556]

Looks like you got a dud. Sorry man

 

[SPG1]

Looks like you got a dud. Sorry man

Well someone from Apple contacted me to apologize and asked where I returned it. They are going to fish it out of the store stock and I’m guessing send it to R&D. I did not expect that at all. He said they are monitoring the AirPods Max extremely closely.

 

[VermontsFinest]

That definitely sucks, sorry you got a bad pair. Keep an eye on in-store stock it is trickling in, Target was getting re-stocks throughout the day today as well.

You can also go the replacement route with Apple which might expidite your replacement pair. When I had to get a defective M1 Mac replaced that was backordered by weeks, they pushed it through ASAP, though they told me they couldn't guarantee it.

 

[pento]

I received my AirPods Max yesterday, and they have the same problem. The right hinge makes that clicking noise when it rocks. The other side is fine. Bummer.

 

[Lartymarf]

Good to hear they are monitoring the APM very carefully, so they will know some of us are looking for future FW upgrade to include a manual on/off switch capability.

To the OP, get it replaced and enjoy them!

 

[LeonPro]

Let Apple know when there's an issue. Obviously they can't monitor each and every product that the company they hire to produce/assemble to crank out and meet their contract. Advising Apple of the issue will let them investigate quality issues from the factory it came from.

 

[jomis]

As much as I love these things, they are definitely going back now, as replacements in store are non-existent. This clicking in the hinge just started out of nowhere

Video:

Unfortunately, your video link doesn't work anymore. Could you please repost it, I am trying to figure out if I have the same issue. The left hinge clicks whenever I move the left earcup to the outside, on the right side there is nearly no sound unless I really clap it harder.

Thanks

 

[Verse9]

As much as I love these things, they are definitely going back now, as replacements in store are non-existent. This clicking in the hinge just started out of nowhere

Video:

Please repost your video, thanks.

 

[VermontsFinest]

As much as I love these things, they are definitely going back now, as replacements in store are non-existent. This clicking in the hinge just started out of nowhere

Video:

Replacements can be found on Amazon for immediate shipping.

 

[jirin]

My AirPods Max as well start making this clicking noise going from hinge when I move left ear cup all the way to the left and release. I think thats the spring issue (spring that pushing ear cup to the head). Seems to be minor issue as its audible only once when I put AirPods Max on my head. Should I be worried?

 

[5425642]

My AirPods Max as well start making this clicking noise going from hinge when I move left ear cup all the way to the left and release. I think thats the spring issue (spring that pushing ear cup to the head). Seems to be minor issue as its audible only once when I put AirPods Max on my head. Should I be worried?

No just enjoy your AirPods max, you only hear it when your putting it in no issue there.