AirPods Pro 1st gen Transparency mode not working

[AppleFan.]

Hey everyone,

I’ve had my 1st gen AirPods Pro for more than 3 years now, and I’ve been noticing for a while that when I switch to transparency mode, it doesn’t help hearing outside sound much better, almost no difference. Also, turning the noise control to “off” makes the sound worse, almost muffled. I don’t remember it being any different in the past. Is this normal for these AirPods, or is there something I can do to fix it? Would cleaning the mesh or any other part help? Any advice would be appreciated! Thanks.

 

[rasg]

Do you have adaptive mode as an option? If you do it should switch both transparency and noise cancelling on together. Just an idea that might work. Have you done a full reset on them by pressing the button on the back of the case for 15+ seconds?

 

[AppleFan.]

Do you have adaptive mode as an option? If you do it should switch both transparency and noise cancelling on together. Just an idea that might work. Have you done a full reset on them by pressing the button on the back of the case for 15+ seconds?

I have the first gen of the AirPods Pro, so I don't have the adaptive mode as an option. Also doing a full reset doesn't seem to change anything.

 

[rasg]

It sounds like a visit to the Apple Store is in order.

 

[sunapple]

Cleaning should definitely help, it's also the easiest thing to try. Official Apple guide is for gen 2, I'm assuming this applies to gen 1 as well since they're both IPX4: https://support.apple.com/en-us/120409

I might give it a try myself, never done such a thorough clean.