Today I received my brand new AP 2nd gen (in Australia). Paired them, put them on, then:
right earbud first.... straight away a crackling pattern was audible for 20-3 seconds.
left earbud next, no noise.
Repeated a few times, the right one would always crackle then eventually stop.
Called Apple, quick diagnosis (unpair, start again, verify latest fw version etc) and we proved that the crackling only occurs in Transparency and Noice Cancellation mode. Never on 'off' setting.
They are sending a replacement right earbud. Call was over in 10 minutes, pretty efficient.
Will report back once it arrives.
right earbud first.... straight away a crackling pattern was audible for 20-3 seconds.
left earbud next, no noise.
Repeated a few times, the right one would always crackle then eventually stop.
Called Apple, quick diagnosis (unpair, start again, verify latest fw version etc) and we proved that the crackling only occurs in Transparency and Noice Cancellation mode. Never on 'off' setting.
They are sending a replacement right earbud. Call was over in 10 minutes, pretty efficient.
Will report back once it arrives.