Airpods Pro are garbage and Apple will jerk you around on replacement.

[FrustratedAppleCustomer]

I've had my Airpod Pros for about a month and boy do I wish I had never bought them. The right earbud connection started being unreliable after only a few days. I contacted Apple support and they insisted on replacing only the earbud, not the whole unit. So after the hassle of returning the earbud, guess what? The replacement earbud stopped working again. There's obviously a problem with the case or their software, but now I have non-functioning airpods again and I have to rerun the gauntlet of support.

To anyone else considering buying airpod pros: don't. Look at the alternatives. I am, although I doubt I'll get a refund from Apple.

It's extremely annoying that a $2T company feels it's ok to jerk their customers around by A) producing a defective product and B) not honoring their warranty promptly and in full.

 

[Closingracer]

Err what ? I’ve had my AirPod pros since basically release and they have mostly been fine. Had some issue with my left and they replaced it and works fine. I NEVER had any issues with Apple warranty support. It’s honestly why I buy iPhones. I like Android but Apple customer care is outstanding and a big reason why I’m a happy iPhone user.

 

[FrustratedAppleCustomer]

Err what ? I’ve had my AirPod pros since basically release and they have mostly been fine. Had some issue with my left and they replaced it and works fine. I NEVER had any issues with Apple warranty support.

Lucky for you. But note only "mostly" been fine. That seems to be a common experience. My partner had to replace her defective case. A friend had to have his entire set replaced. Unless I am the unluckiest guy alive, these things are not up to Apple's usual quality.

I stand by my suggestion: don't buy them. There are better alternatives out there.

 

[Closingracer]

Lucky for you. But note only "mostly" been fine. That seems to be a common experience. My partner had to replace her defective case. A friend had to have his entire set replaced. Unless I am the unluckiest guy alive, these things are not up to Apple's usual quality.

I stand by my suggestion: don't buy them. There are better alternatives out there.

There isn’t. The Sony WF-1000XM3 and Sennheiser MTW 2nd gen. The AirPods Pro’s are fine and you’re SMALL sample size doesn’t mean it’s true.

 

[FrustratedAppleCustomer]

There isn’t. The Sony WF-1000XM3 and Sennheiser MTW 2nd gen. The AirPods Pro’s are fine and you’re SMALL sample size doesn’t mean it’s true.

My small sample size of (now) 4/5 people I know with defective airpod pros. That's a remarkable hit rate if it is rare.

 

[chrfr]

There are plenty of people having problems with the AirPods Pro: https://forums.macrumors.com/threads/airpods-pro-rattlegate.2233658/
When they work they're fine, but had I known I'd be replacing them periodically, I'd have bought the Sonys.

 

[robjulo]

3/4 in my family with faulty APP. I've had one set that cracked and popped after a few months, replacement set developed what sounds like a blown speaker, wife's set won't play at all anymore.

My small sample size of (now) 4/5 people I know with defective airpod pros. That's a remarkable hit rate if it is rare.

 

[jbachandouris]

Fortunately the only problems I have with mine have been caused by me (washed a pair). The replacements seem to be working ok.

I do agree that these should be PERFECT with the amount of money that they cost.

 

[perezr10]

I’m afraid that Apple needs to bite the bullet and replace whole units and not just individual pieces. At least until they open their Apple Stores again and can diagnose the units in store.

 

[lyuluck]

I often forget one of the airports, but find it in an hour or two. Fortunately, The pot is not an ear

 

[vine-boating]

There are plenty of people having problems with the AirPods Pro: https://forums.macrumors.com/threads/airpods-pro-rattlegate.2233658/
When they work they're fine, but had I known I'd be replacing them periodically, I'd have bought the Sonys.

What about if you need to use them in the gym?
Any good wireless earphones you recommend? I don't like the Powerbeats pro as I find the very uncomfortable especially since I wear glasses a lot...

I was going to get the AirPods pros but the constant issues are scaring me.

 

[Ralfi]

I was going to get the AirPods pros but the constant issues are scaring me.

Weren’t you debating this months ago?

 

[TiggrToo]

My small sample size of (now) 4/5 people I know with defective airpod pros. That's a remarkable hit rate if it is rare.

No, it’s not - it’s a horrible microscopic sample size.
And it’s still anecdotal.

My sample size (my self, my good lady wife and two friends) have had zero issues with their Pros.

All that means is the 4 of us are fine and that’s it. It means squat diddly otherwise.

 

[vine-boating]

Weren’t you debating this months ago?

Yeah I held off due to the pandemic but I am ready to buy them or some quality wireless earphones again

 

[MadeTheSwitch]

I stand by my suggestion: don't buy them. There are better alternatives out there.

Like what exactly? All these wearables have problems, defects, returns. Just look at Amazon and reviews.

 

[A MacBook lover]

I've had my Airpod Pros for about a month and boy do I wish I had never bought them. The right earbud connection started being unreliable after only a few days. I contacted Apple support and they insisted on replacing only the earbud, not the whole unit. So after the hassle of returning the earbud, guess what? The replacement earbud stopped working again. There's obviously a problem with the case or their software, but now I have non-functioning airpods again and I have to rerun the gauntlet of support.

To anyone else considering buying airpod pros: don't. Look at the alternatives. I am, although I doubt I'll get a refund from Apple.

It's extremely annoying that a $2T company feels it's ok to jerk their customers around by A) producing a defective product and B) not honoring their warranty promptly and in full.

Calm down dude. Just chill out.

First off, I have had a few issues with mine. More than regular airpods, which were perfect and had zero issues.

1. Airpods Pro falling out of ears. It happens often. You really god to dig them in there to make them secure.
2. Occasionally, maybe once a week, one of the earbuds won't connect at all and require re-pairing to fix (via forget device and using button on back of case).
3. Occasionally, maybe once a week, airpods case or an earbud will give incorrect battery percentage.

Even with these glaring issues. I still love them. They aren't as flawless as the original airpods but I enjoy the improvements, and certainly don't regret my purchase. If you're having issues I suggest troubleshooting them yourself and not just assuming it's completely broken.

Furthermore, what do you expect from distance-support? It's hard for them to determine if it's an issue versus walking into an apple store.

 

[cflem]

Someone is big mad.

 

[Anuba]

Calm down dude. Just chill out.

First off, I have had a few issues with mine. More than regular airpods, which were perfect and had zero issues.

1. Airpods Pro falling out of ears. It happens often. You really god to dig them in there to make them secure.
2. Occasionally, maybe once a week, one of the earbuds won't connect at all and require re-pairing to fix (via forget device and using button on back of case).
3. Occasionally, maybe once a week, airpods case or an earbud will give incorrect battery percentage.

Even with these glaring issues. I still love them. They aren't as flawless as the original airpods but I enjoy the improvements, and certainly don't regret my purchase. If you're having issues I suggest troubleshooting them yourself and not just assuming it's completely broken.

Furthermore, what do you expect from distance-support? It's hard for them to determine if it's an issue versus walking into an apple store.

That's pretty much 180° away from my experience.

My first and only regular AirPods were AirPods 1. They had constant problems with battery calibration, the mic stopped working on one side, I had to re-pair frequently, etc.

The only technical issue I've had with the AirPods Pro is that they've lost sync during a session so I get a weird stereo doubling effect. This happened twice. I've never had to re-pair them, and I wouldn't even know how to make one fall out an ear no matter how violently I shake my head. My neck vertebrae would snap out of place before the AirPods Pro fall out.

Having said that, I can't say I like the Pros better than the originals. The standard AirPods are perfect as long as you're indoors, I love the fact that they're so light and transparent you forget they're even there. The Pros have that awful rubber plunger/suction cup feel I always hated about silicon tip earbuds. Still, outdoors the Pros win hands down, I mean if you're trying to listen to a podcast on the standard AirPods while cars are driving by, you'll catch 25% at best.

 

[involuntarheely]

APP are nice but probably built to minimize cost and keep a premium appearance. I don't know what materials they use but I used the APP for like 2 months then I started having ear discharge. Nothing like this had ever happened to me with any in-ear -- and still is something that only happens with APPs. There's a thread on the Apple community forums with people experiencing a very specific set of symptoms. some people have had their posts deleted lol.
I'd expect something like this to happen with some substandard Chinese knock-off with little to no pre-production testing.

It took a few months before Apple took my APP back promising a refund. 10 days after delivery of the APP to Apple I'm still waiting. Also the way Apple support works online is trash.

 

[vine-boating]

APP are nice but probably built to minimize cost and keep a premium appearance. I don't know what materials they use but I used the APP for like 2 months then I started having ear discharge. Nothing like this had ever happened to me with any in-ear -- and still is something that only happens with APPs. There's a thread on the Apple community forums with people experiencing a very specific set of symptoms. some people have had their posts deleted lol.
I'd expect something like this to happen with some substandard Chinese knock-off with little to no pre-production testing.

It took a few months before Apple took my APP back promising a refund. 10 days after delivery of the APP to Apple I'm still waiting. Also the way Apple support works online is trash.

so what earphones are you using now?

 

[involuntarheely]

so what earphones are you using now?

my old sennheiser ie8, my old sonys, and a new bluetooth chinese $50 in-ears (FiiL something) which don’t have ANC or transparency but sound better than APP and most importantly don’t give me any discharge or itching (just like any other in ears except the APP).

 

[robjulo]

I received my replacements for both left and right (pods only, no case) on Thursday by package delivery since our local Apple store is still closed. The experience certainly leaves something to be desired.

The pods arrived the same day, but in separate and completely different packages. One was in a box contained within another box, the other in a box that was packed in a white bag. Upon opening the innermost boxes, there were "instructions" (and I'll use that term extremely loosely) on how to return. However, the instructions weren't remotely correct.

First, the white bag for one of the pods, also served as the return bag for that particular pod. A point that was not made even remotely clear. Because the bag was difficult to open, I tore it open, only to discover that was what I was supposed to ship the broken pod back in. The return shipping label was underneath the ship-to label, again, not remotely made clear. There was also no "red tape" to seal the return container as the instructions indicated there would be.

The other box was only slightly more clear. The box the innermost box came in was the return ship box. Again, the return label was underneath the ship-to label. Again, that was not described in the instructions. Again, there was no red tape to seal the box as the instructions indicated.

Finally, the two pods were apparently not on the same firmware and would not initially connect to my iphone. The light on the case would only blink an amber color. I did some digging on various message boards and was finally able to get them to connect, apparently after the firmware was updated on one or both.

The entire process left a lot to be desired and was not up to the standard I'm used to (I've never had a bad in-store experience).

 

[atmenterprises]

I have to agree with OP. Out of all of Apple's products, AirPods need the most help. They either don't connect or one connects and the other one doesn't. I get tired of messing with them. I went back to wired after two sets I figure were faulty.

 

[The1andOnly]

I often forget one of the airports, but find it in an hour or two. Fortunately, The pot is not an ear

What do you mean?

 

[meteoreos]

APP are nice but probably built to minimize cost and keep a premium appearance. I don't know what materials they use but I used the APP for like 2 months then I started having ear discharge. Nothing like this had ever happened to me with any in-ear -- and still is something that only happens with APPs. There's a thread on the Apple community forums with people experiencing a very specific set of symptoms. some people have had their posts deleted lol.
I'd expect something like this to happen with some substandard Chinese knock-off with little to no pre-production testing.

It took a few months before Apple took my APP back promising a refund. 10 days after delivery of the APP to Apple I'm still waiting. Also the way Apple support works online is trash.

I’ve noticed the itching and discharge of wax too. I’m guessing it has something to do with the silicone tips.