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slowsoul

macrumors newbie
Original poster
Aug 21, 2019
29
40
Hi all,

just bought a pair of APP from a non-Apple store: the case was 0% charged out of the box and the airpods themselves seem to be holding their charge in a funky manner. On the sticker over the box it seems they were manifactured in march '20, so they probably have been on the shelf for many months.

Do you think I can ask for a substitution? Should I ask Apple to check the battery?
 
try with chat first to check the serial and make an appointment ASAP since the wait can be a while now.
 
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