AirPods pro pickup status

[Asaf1410]

Hey, didn’t know where to post it, if it’s not the place then sorry 😅
I ordered an AirPods pro for pickup at fifth avenue in November 29. The status of the order is “processing” and my cart hasn’t been charge. When do they suppose to charge my cart?
I’m traveling so I want to make sure the order is confirmed.

 

[Mlrollin91]

Your card will not be charged until the item is ready for pickup. Online orders will not be charged until the item enters preparing for shipment and then ships.

 

[Asaf1410]

Your card will not be charged until the item is ready for pickup. Online orders will not be charged until the item enters preparing for shipment and then ships.

And if the payment will decline (credit line), will I be able to pay with different card/cash?

 

[Mlrollin91]

And if the payment will decline (credit line), will I be able to pay with different card/cash?

No, they will inform you the card is not valid and you will have X amount of time to correct it or they will cancel the order. But this is likely to delay the entire process.

 

[Asaf1410]

No, they will inform you the card is not valid and you will have X amount of time to correct it or they will cancel the order. But this is likely to delay the entire process.

So is it possible to change the payment cart now or I’ll have to cancel and reorder?

 

[Mlrollin91]

So is it possible to change the payment cart now or I’ll have to cancel and reorder?

Your best bet is probably calling Apple.

 

[Asaf1410]

Your best bet is probably calling Apple.

I cannot, I live in Israel so that’s the problem :/

 

[Mlrollin91]

I cannot, I live in Israel so that’s the problem :/

Contact Apple for support and service - Apple Support

Find a phone number for your country or region, or start a SignTime session.

support.apple.com

There is a phone number for Apple Israel.

 

[Asaf1410]

Contact Apple for support and service - Apple Support

Find a phone number for your country or region, or start a SignTime session.

support.apple.com

There is a phone number for Apple Israel.

They’re not answering. Do you know how can I reach the chat support?
I come to this page and when I choose the second option it only offers me to call apple (which I can’t)

 

[Asaf1410]

Your best bet is probably calling Apple.

So I canceled the order and reorder it with different cart. This time the item was ready for pickup for today (not November 29).
now it says that I need to pick it up by November 21. Is there a way to extend it to November 26?

 

[Shadowbech]

So I canceled the order and reorder it with different cart. This time the item was ready for pickup for today (not November 29).
now it says that I need to pick it up by November 21. Is there a way to extend it to November 26?

Probably best to contact Apple about this. Generally when you order for in-store product they only hold it for you for 14 days, there is no way to extend it. If you don't pick up it within 14 days, then the order is cancelled.

Probably the best option is if you know somebody that lives in that area, they can pick it up for you but you need to select "somebody else will pick it up".