Airport Express faulty ????

[bollard]

Just got a refurb PB and i'm having problems with my internet connection. I purchased a D Link ADSL modem which plugs into the Airport Express. After configuring the modem and installing Airport Express I tried to get online but it doesn't work even though I get full bars on the signal strength and the Airports light is green. I've connected the Modem directly to the PB which gets me online OK. I've also been able to get online using other networks that are in my building (but have none of the strength of my Airport signal. Any clues to my next step ????? Thanks.

 

[mad jew]

Could it be a bad DNS server setting?

In System Preferences, under the Network tab, click on Assist Me and then run the Diagnostics.

Maybe renew your DHCP lease and turn off IPv6 too, just for fun.

For the record, your settings for TCP/IP and Proxies should be the same for your ethernet connection and your AirPort setting. Is there a mismatch somewhere?

 

[bollard]

Really don't want to post this but I'm getting pretty disillusioned with Apple and it's service. I've now spent approx 3 hours on the phone to Apple technical support trying to rectify this problem. After a phonecall for 2 hours last Saturday failed to sort this problem out, I tried again last night at 7.00pm I get through and they say that the problem might be that I need a firmware downgrade I try this and this doesn't help but then I get cut off. I ring back asking to speak to the same guy but speak to another guy who takes my number just in case we get cut off again. He says that the first guys firmware downgarde was incorrect and we should try a different one while we do this we get cut off again. He doesn't call back so I ring again but now the help desk is closed. Apple's EASY to use mantra is missing for me. I may try again tonight but it looks like I'll have to go to Regents Street and see a Genius. Luckily I live in London and i have this option. REALLY REALLY

 

[Kernow]

Hi Bollard

I don't know if this is what you tried, but I bought the D-Link DSL 300T and had the exact same problem and the firmware downgrade in the link worked perfectly

http://discussions.info.apple.com/webx?50@528.fNviatK6ZMd.0@.68b8ab20

 

[bollard]

Cheers Kernow will try that tonight

 

[carpe diem]

Call apple care they sent me a new one in 48 hours.

 

[bollard]

Call me picky,but isn't it a bit unprofessional that the ADSL modem that staff at the Apple store recommended to me and is in the UK Apple store doesn't actuallly work with the latest updated Airport Express ??????