This is a problem getting an AirPort Extreme to connect with a BT Home Hub. The point is to use the HH as a modem only, and the AP to generate the wifi.
I'm asking this for a friend, so there may be some delay in finding out any more information than is below. All the information I have is as follows:
Both the BT Home Hub 5 and the Mac Air Port Extreme 802.11ac are new. The HH is connecting to the web fine. The light on the front is blue, and he can log on to its wifi. He wants to use the AP instead. This is not working. The light is flashing amber.
The AP is connected to the HH with an Ethernet cable, WAN socket to red socket (which I think is the WAN socket on the HH). Running Airport Utility on an iMac, we set up a network on the AP. This can't connect to the HH, even though I've looked through several articles on forums (below) and set it up (I think!) correctly.
Airport Utility reports the following problems:
- PPPoE Server
- Internet connection
Both the AP and Internet indicators are orange in Airport Utility.
AIRPORT EXTREME CONFIG (from AirPort Utility)
=============================================
IP address: 0.0.0.1 - I presume this is because it's not connected, and not getting an IP address from the HH.
LAN IP address: 192.168.1.1
Connect Using: PPPoE
Account name: bthomehub@btbroadband.com
Password: BT
Service Name: blank
IP address: 0.0.0.1
Subnet Mask: 255.255.255.255
DNS Servers: 213.120.234.26, 213.120.234.66
IPv6 DNS Servers: blank
Domain Name: blank
IPv6 Address: blank
Internet Options:
PPPoE Connection: Always On
Configure IPv6: Link-local only
Use dynamic global hostname: not checked
All other fields in the Internet Options window are blank
Wireless Network:
Security: WPA2 Personal
Wireless Password: Matches the WPA2 password on the HH.
Router Mode: DHCP and NAT
DHCP Range: 192.168.1.2 to 192.168.1.200
All other fields in the Network tab are blank
BT HOME HUB 5 CONFIG (from browser)
===================================
Broadband User name: bthomehub@btbroadband.com
Broadband password: BT (The default - I'm 99% sure he hasn't changed this!!)
Broadband network IP address: 86.145.53.xx
Default gateway: 217.32.145.235
Primary DNS: 213.120.234.26
Secondary DNS: 213.120.234.66
2.4GHz Wireless Configuration:
Wireless interface type: 802.11 b/g/n
Security: WPA2 Only
Channel selection: Automatic
5GHz Wireless Configuration:
Wireless interface type: 802.11 a/n/ac
Security: WPA2 Only
Channel selection: Automatic
The forum articles I've looked at are:
https://community.bt.com/t5/BT-Infinity-Speed-Connection/Airport-Extreme/td-p/504189
https://community.bt.com/t5/Other-Broadband-Queries/Airport-extreme-replace-the-home-hub/td-p/183577
https://forums.macrumors.com/threads/1096581/
Any ideas gratefully received!
I'm asking this for a friend, so there may be some delay in finding out any more information than is below. All the information I have is as follows:
Both the BT Home Hub 5 and the Mac Air Port Extreme 802.11ac are new. The HH is connecting to the web fine. The light on the front is blue, and he can log on to its wifi. He wants to use the AP instead. This is not working. The light is flashing amber.
The AP is connected to the HH with an Ethernet cable, WAN socket to red socket (which I think is the WAN socket on the HH). Running Airport Utility on an iMac, we set up a network on the AP. This can't connect to the HH, even though I've looked through several articles on forums (below) and set it up (I think!) correctly.
Airport Utility reports the following problems:
- PPPoE Server
- Internet connection
Both the AP and Internet indicators are orange in Airport Utility.
AIRPORT EXTREME CONFIG (from AirPort Utility)
=============================================
IP address: 0.0.0.1 - I presume this is because it's not connected, and not getting an IP address from the HH.
LAN IP address: 192.168.1.1
Connect Using: PPPoE
Account name: bthomehub@btbroadband.com
Password: BT
Service Name: blank
IP address: 0.0.0.1
Subnet Mask: 255.255.255.255
DNS Servers: 213.120.234.26, 213.120.234.66
IPv6 DNS Servers: blank
Domain Name: blank
IPv6 Address: blank
Internet Options:
PPPoE Connection: Always On
Configure IPv6: Link-local only
Use dynamic global hostname: not checked
All other fields in the Internet Options window are blank
Wireless Network:
Security: WPA2 Personal
Wireless Password: Matches the WPA2 password on the HH.
Router Mode: DHCP and NAT
DHCP Range: 192.168.1.2 to 192.168.1.200
All other fields in the Network tab are blank
BT HOME HUB 5 CONFIG (from browser)
===================================
Broadband User name: bthomehub@btbroadband.com
Broadband password: BT (The default - I'm 99% sure he hasn't changed this!!)
Broadband network IP address: 86.145.53.xx
Default gateway: 217.32.145.235
Primary DNS: 213.120.234.26
Secondary DNS: 213.120.234.66
2.4GHz Wireless Configuration:
Wireless interface type: 802.11 b/g/n
Security: WPA2 Only
Channel selection: Automatic
5GHz Wireless Configuration:
Wireless interface type: 802.11 a/n/ac
Security: WPA2 Only
Channel selection: Automatic
The forum articles I've looked at are:
https://community.bt.com/t5/BT-Infinity-Speed-Connection/Airport-Extreme/td-p/504189
https://community.bt.com/t5/Other-Broadband-Queries/Airport-extreme-replace-the-home-hub/td-p/183577
https://forums.macrumors.com/threads/1096581/
Any ideas gratefully received!
