I cannot air print from my iPhone 14 max pro to my xerox printer with 17.2.1 and the same issue was occurring with 17.1.2 printer will activate as if it’s printing but produce a blank page . Xerox tech says it’s an Apple issue , apple techs a xerox issue my feeling is xerox has not upgraded their firmware to incorporate iOS 17 xx are others having air print issues with iOS 17 ?
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AirPrint not working
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I doubt 17.2.1 made significant changes to AirPlay. I can think of a few simpler things to try.
1) Try printing from another device
2) Reboot the phone
3) Reboot the printer
4) Check the consumable levels of the printer
5) If it's an inkjet reset the cartridge and check for clogged printheads. Clean if necessary.
1) Try printing from another device
2) Reboot the phone
3) Reboot the printer
4) Check the consumable levels of the printer
5) If it's an inkjet reset the cartridge and check for clogged printheads. Clean if necessary.
I should have been more detailed with my first post. Printer was rebooted while on the phone with xerox tech who then said it was an Apple issue. While on the phone with Apple tech internet settings were reset and 17.2.1 installed
air print works fine when done with either of two iPads both with earlier IOS software. I still think the issue is xerox has not upgraded their firmware to work with iOS 17 I’m dragging my feet updating my iPads and I’ve been waiting 24 hours for a xerox tech to return my call merry Christmas all
air print works fine when done with either of two iPads both with earlier IOS software. I still think the issue is xerox has not upgraded their firmware to work with iOS 17 I’m dragging my feet updating my iPads and I’ve been waiting 24 hours for a xerox tech to return my call merry Christmas all
AirPrint works fine for me on 17.2.1, albeit under one condition.
It will work fine with native Apple apps. AirPrint via third parties apps really depend if the developers had followed the guidelines set out by Apple.
The issue you are experiencing is not uncommon. It happens on certain iOS apps, for example, WhatsApp in its recent versions (even the latest). Have you tried AirPrint in the Notes app? If it prints normally, then AirPrint itself is fine. What apps were you testing AirPrint on?
This is what I have been experiencing with WhatsApp for a long time:
1) If you receive an image in WhatsApp, airprint it and you will get a blank page. Even if you save the image onto your iPhone and try to AirPrint the image from the Photos app, you will get a blank page. Images in the Photos app not imported via WhatsApp will AirPrint fine. Photos you take with the native camera app etc yes they will AirPrint ok too. This is really silly. I was dumbfounded! I did a screenshot on my phone, WhatsApp it to my wife and had her forward the same image back to me. I imported the image back to the Photos app. The original screenshot airprinted fine but not the one from whatsapp. There must be some issues with the metadata in the images imported from WhatsApp that were either missing/omitted that caused the blank pages, because older versions of WhatsApp were working fine.
2) if you airprint a document (pdf) from WhatsApp, it will print fine.
It will work fine with native Apple apps. AirPrint via third parties apps really depend if the developers had followed the guidelines set out by Apple.
The issue you are experiencing is not uncommon. It happens on certain iOS apps, for example, WhatsApp in its recent versions (even the latest). Have you tried AirPrint in the Notes app? If it prints normally, then AirPrint itself is fine. What apps were you testing AirPrint on?
This is what I have been experiencing with WhatsApp for a long time:
1) If you receive an image in WhatsApp, airprint it and you will get a blank page. Even if you save the image onto your iPhone and try to AirPrint the image from the Photos app, you will get a blank page. Images in the Photos app not imported via WhatsApp will AirPrint fine. Photos you take with the native camera app etc yes they will AirPrint ok too. This is really silly. I was dumbfounded! I did a screenshot on my phone, WhatsApp it to my wife and had her forward the same image back to me. I imported the image back to the Photos app. The original screenshot airprinted fine but not the one from whatsapp. There must be some issues with the metadata in the images imported from WhatsApp that were either missing/omitted that caused the blank pages, because older versions of WhatsApp were working fine.
2) if you airprint a document (pdf) from WhatsApp, it will print fine.
This page on the Apple forums suggests that it won't work for you until Xerox updates the firmware, as you suspected. Apparently Apple fixed a vulnerability in AirPrint several years ago with an AirPrint update. ios16 would successfully print to printers both with the unfixed and fixed AirPrint. ios17 dropped support for unfixed printers.
discussions.apple.com
AirPrint not working after iOS 17 Update - Apple Community
From what I read so far, I don't think the issue lies solely on printer firmwares alone although I ageee for some instances that may be the case. There are users like me who can print from certain iOS apps which means it's also app-related and iOS firmware related.
Would not disagree totally, BUT, in my case I was trying to print the text of a text written from an iPhone to my iPhone and I also tried to print an image from photos as far as I know neither was from a third party ap.
of note being a pilot a subscription navigation ap called Foreflight always sends a message when an IOS update is on the horizon saying they are testing it later they will send a another message to all subscribers saying it is all clear to instal the update. I have read where users of other printers have had the same issue with trying to air print using IOS 17 so my feeling is that some printer manufacturers are just lazy in supporting customers as new IOS or OS updates are published by device manufacturers and in the case of Xerox reluctant to admit it .
of note being a pilot a subscription navigation ap called Foreflight always sends a message when an IOS update is on the horizon saying they are testing it later they will send a another message to all subscribers saying it is all clear to instal the update. I have read where users of other printers have had the same issue with trying to air print using IOS 17 so my feeling is that some printer manufacturers are just lazy in supporting customers as new IOS or OS updates are published by device manufacturers and in the case of Xerox reluctant to admit it .
If you cannot AirPrint 100% all the time then yes I think it is time for your printer manufacturer to update the firmware.
For what it is worth a friend messaged me that he had read that a guy with a canon printer had the same issue so he turned off “ private IP address” in settings and it partially worked . I briefly tried it and it disconnected me from my wi fi . I spoke to my IT guy and he said don’t do it as the problem is clearly the printer manufacture failing to provide an update to work with the current Apple IOS we will see if xerox tech support, which I have paid for, steps up next week
An update after a week or more with no contact with Xerox service, which I pay for, I was contacted by their leading tech, a very nice gentleman, who explained that they were caught off guard by the security ”fixes” in IOS 17.2.1 and they are aggressively working on an update called a “spar” to remedy the issue …. they could not give me a completion date. Fortunately I have not updated my iPad so it still works with the printer and I have turned off auto updates on my phone