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All offline music disappeared

Pagemakers

Pagemakers

macrumors 68030
Original poster
Mar 28, 2008
2,931
1,213
Manchester UK
Just discovered this awful app has just lost all off my offline music apart from 1 album.

Apple music really is a piece of unreliable crap at the moment.
 
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Are you sure? Are the files on your Mac but just not showing in iTunes? What actions did you take before their disappearance? If they are gone, you can restore them from your backup.
 
chabig said:
Are you sure? Are the files on your Mac but just not showing in iTunes? What actions did you take before their disappearance? If they are gone, you can restore them from your backup.
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Sorry I should have said iPhone.

I did nothing for it to disappear. Just opened the app and 99% of my offline music has gone.
 
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Do you not see the music, or do you mean it's just in the cloud? If it's in the cloud, you tap the ellipsis and select Make Available Offline.
 
If you just started with Apple Music give it a day to sync everything. The missing music might be there tomorrow.
 
chabig said:
If you just started with Apple Music give it a day to sync everything. The missing music might be there tomorrow.
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That's just it. I've been using AM and offline mode since day 1 with no problems then out of the blue it's just dumped everything.
 
Pagemakers said:
That's just it. I've been using AM and offline mode since day 1 with no problems then out of the blue it's just dumped everything.
Click to expand...
Cloud services have the problem that troubleshooting them is generally much harder. They are an application running on a server (and not just one server, a huge network of servers). You cannot restart that application, you cannot re-install that application, the application is modified potentially daily without you having any possibility to know which version is currently running, with changes you don't know about. Even resetting all user data isn't easily possible (what works is to create a new AppleID).

For an application running on your computer, you can try to find repeatable patterns. For a cloud service, that is much harder because things potentially change on the server and you have no control over the application.
 
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This EXACT thing has been happening to my phone! I set up playlists and download them so I don't use all of my contracted data plan on the go. I'll download around 1,000 songs and then in the blink of an eye every one of them will be removed as downloaded. It's EXTREMELY frustrating. I can't figure out for the life of me how to get this to stop happening. I'm not adjusting any settings ever it's like a sick joke that Apple Music is playing on me.
 
If you sign out of iTunes your offline music will be removed and will re-download when you sign back in. My guess is the one album still there was one you purchased.
 
boccabella said:
If you sign out of iTunes your offline music will be removed and will re-download when you sign back in. My guess is the one album still there was one you purchased.
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However, from my testing I have found that, at least on iPads, only the list of songs (and playlists) will be added back to the 'My Music' section but the actual music files will not be downloaded automatically.
 
All of my apple music is gone. It still shows in my library, but it gives me the option to download again. Meanwhile, I'm pretty sure these tracks are still on the phone and apple music isn't seeing them. It doesn't look like my available space went up.

Anyone else?

Going to try an iTunes sync tonight as that fixed my last AM problem
 
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