Alternative fix for iMac Freezing issue

[applelies]

After three weeks of being jerked around with Apple's tech support and an additional three weeks with Apple's recommended third-party re-seller (nearest Apple store is 4 hours away), I finally got fed up with being strung along with the iMac freezing issue. Contacted Visa. Gave them the story. Faxed Visa the required documents - receipt, detailed records of my phone conversations with Apple and 3rd party retailer, as well as Apple's press release admitting to selling faulty machines.

Funny thing is, all I wanted was a machine that worked. I pushed for an exchange but was not given one. Yet, Visa was able to secure a full refund from Apple for a machine that I purchased in August. 14 day return limit? I don't think so. Thank you Visa! F--- Y-- Steve!

 

[gorby]

Sorry to hear man

 

[applelies]

Thanks, but I have to say, what is sorry is the growing number of consumers who are being pushed around by Apple.

 

[gorby]

I'd feel the same if I had gone through something similar

Luckily my 'switch' just recently to Apple has been 100% positive

 

[Nabooly]

Apple released a firmware update that fixes the issues with the new imacs....

 

[drake]

Lets us know if it works out. Visa can still deny the charge back after taking it to Apple.

 

[applelies]

I was given a full refund. I was not denied. According to my credit card company, Apple didn't even put up a fight. Process took about 3 weeks (original approximation was 4 weeks). Two of the credit card company employees I spoke with (throughout this ordeal) told me that my experience has made them think twice about purchasing an Apple product.

I am aware that Apple has issued a patch. Good for them. It was Apple's press release back in October that made it possible for me to get my full refund well past the 14 day limit. I've learned my lesson, I will no longer be a beta tester for Apple.

 

[wakerider017]

So you sent the computer back?

 

[applelies]

Yes, Apple paid to have the defective machine returned. Unfortunately, it is probably being sold as a "refurbished" machine on Apple's website.

 

[chadrob30]

Yes, Apple paid to have the defective machine returned. Unfortunately, it is probably being sold as a "refurbished" machine on Apple's website.

And that's just fine as long as the patch is applied and the computer is working as advertised. Sorry it didn't work out for you. Someone else will definitely enjoy the Mac.

 

[AlexisV]

Are you going to buy a new one? Or sulk and do without?